They Saved The Day!
Well after booking a last minute business trip online to Cape Town I unfortunately made a huge error and booked Port Elizabeth Airport instead of Cape Town. We arrived at the counter after our flight from Johannesburg and rushing to get out of the airport to make our meeting on time we were kindly advised that there was no reservation for us at Cape Town Airport...of course we argued with them and told them we had the reservation details only to realize that we were in fact wrong and had selected the incorrect airport. Feeling very embarrassed and feeling rather silly we thought there was no way we were going to make our meeting on time. The Rental Agent was fantastic and in her stride she still made efforts to calm us down and tell us how these mistakes can happen and in a few minutes she rectified our booking and away we were with our vehicle which we originally booked. We were so thankful as the branch was full of customers! This extra mile of service and going out of their way to help us was most grateful that I even e-mailed one of the Sales Managers to inform them of the superb service of their staff.