Avis Car Rental - Mafikeng - Mmabatho - South Africa
Verified Renter reviews ®
Customer Service Beyond Expectation
I had planned a 12 day trip through Botswana and Namibia with my family in our Volkswagen Amarok. The trip is a guided 4x4 experience and a big financial investment. When I arrived in Mafikeng en route, my car shut down (electronic faulty). It was a Sunday. VW responded with a tow truck but we needed to join our tour on Monday. Eventually Avis Central Reservations (no other company could help) said they could assist with a Toyota Fortuner. We were saved! However, on Monday Jack the local branch manager phoned me at 07:50 to say they did not have the vehicle - I was back to square one with no options. Jack leaped into action and amazingly arranged to have a vehicle driven down from Gaborone in Botswana. He kept me updated on progress every hour or so while we languished in a hotel room. VW were of no further help. By 2pm Jack had arranged for me to be collected and we completed the paperwork. The Toyota was a dream to drive and the quick service from Avis helped me join our tour only a day late in Maun. I have not been able to find words to describe how grateful we are to Jack and the Avis team in Mafikeng. The rental was another big investment but we were able to enjoy a once in a lifetime experience as a family thanks to his total commitment to customer service. We are overwhelmed!