Avis Car Rental - Mafikeng - Mmabatho - South Africa

CityAvis Car Rental - Mafikeng - Mmabatho - South Africa

 
4.8 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
4069 Newton Street
Industrial Sites
Mafikeng - South Africa
Postcode
2745
Country
South Africa
Phone
+27 18-3814015
Latitude
-25.8365139
Longitude
25.5972862
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 17:00
Tuesday
08:00 - 17:00
Wednesday
08:00 - 17:00
Thursday
08:00 - 17:00
Friday
08:00 - 17:00
Saturday
08:00 - 13:00
Sunday
08:00 - 12:00

Currency/Tax/Deposit

Currency
ZAR - South African Rand

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
No No
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
4.8
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
4.8
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.0

Customer Service Beyond Expectation

I had planned a 12 day trip through Botswana and Namibia with my family in our Volkswagen Amarok. The trip is a guided 4x4 experience and a big financial investment. When I arrived in Mafikeng en route, my car shut down (electronic faulty). It was a Sunday. VW responded with a tow truck but we needed to join our tour on Monday. Eventually Avis Central Reservations (no other company could help) said they could assist with a Toyota Fortuner. We were saved! However, on Monday Jack the local branch manager phoned me at 07:50 to say they did not have the vehicle - I was back to square one with no options. Jack leaped into action and amazingly arranged to have a vehicle driven down from Gaborone in Botswana. He kept me updated on progress every hour or so while we languished in a hotel room. VW were of no further help. By 2pm Jack had arranged for me to be collected and we completed the paperwork. The Toyota was a dream to drive and the quick service from Avis helped me join our tour only a day late in Maun. I have not been able to find words to describe how grateful we are to Jack and the Avis team in Mafikeng. The rental was another big investment but we were able to enjoy a once in a lifetime experience as a family thanks to his total commitment to customer service. We are overwhelmed!

Service

Mentionable Staff
Jack
Comments
I have made mention in the review above - this man deserves a raise, a medal and a bonus. He could so easily have told me he had no vehicles. But along with the two drivers from Gabarone he really helped our dream holiday become a reality.
Owner's reply
Jared - Avis South Africa Jared - Avis South Africa

Hi Richard,

Thank you for this great feedback!

Jack is a star ambassador and we're pleased that he could try harder for you. Your positive feedback has been shared with him and his manager.

Judging by your photos it looks like you had an incredible trip and we're glad we could be part of it in some small way.

All the best,

Jared Viljoen
Avis Rent a Car Southern Africa

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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