Thrifty Car Rental - San Juan Luis Munoz Marin International Airport - SJU - Puerto Rico

AirportThrifty Car Rental - San Juan Luis Munoz Marin International Airport - SJU - Puerto Rico

 
0.0 Verified Renter Rating®
 
2.7 (2) Unverified Renter Rating

Details

Address
10030 Marginal Los Angeles
San Juan Off Airport
Carolina - Puerto Rico
Postcode
00979
Country
Puerto Rico
Phone
787 253 2525
Latitude
18.4315281
Longitude
-66.0027313
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
3.0
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Licensed thieves

The day I went to pickup the rental car, there were no cars available. What's worse there was an American customer in front of me, and the counter clerk was talking horrible about the customer in Spanish. The clerk was rude and refused to honor the open agreement the customer already had opened. Thank God I understand and speak language. After I returned the car with everything in perfect condition and a full tank of gas, they charged me an extra $24 to my card. One hour and 52 minutes later they still refused to explain why the extra charge. No refund of the extra charge. And they hung up on me because I insisted on a refund and an explanation for the charges. I called them back and the person who answered said there was no person by the name I was given and the manager wasn't available. Funny how he didn't know the name of his own supervisor. This rental office is a joke!!! I'm puertorrican and I'm embarrassed to say that this happened in Puerto Rico.

Service

Mentionable Staff
Ivette
Was this review helpful to you? 
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
5.0

Beware those with early flights

Beware to those who have early flights. Our flight leaves at 7 and they don't open until 6 am. The security guard told us it happens all the time. Just pay the $75 fee and leave it at the airport.. Why do I pay for them not being open!! At least have a drop box!

Was this review helpful to you?