Hertz Car Rental - Aguadilla Rafael Hernandez Airport - BQN - Puerto Rico

AirportHertz Car Rental - Aguadilla Rafael Hernandez Airport - BQN - Puerto Rico

 
0.0 Verified Renter Rating®
 
1.0 (3) Unverified Renter Rating

Details

Address
Rafael Hernandez Airport
Ramey Base
Aguadilla - Puerto Rico
Postcode
603
Country
Puerto Rico
Phone
7878905650
Latitude
0
Longitude
0
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
00:00 - 03:00 / 07:00 - 13:30 / 14:30 - 17:30
Tuesday
00:00 - 03:00 / 07:00 - 13:30 / 14:30 - 17:30
Wednesday
00:00 - 03:00 / 07:00 - 13:30 / 14:30 - 17:30
Thursday
07:30 - 13:30 / 14:30 - 17:30
Friday
00:00 - 03:00 / 07:00 - 13:30 / 14:30 - 17:30
Saturday
00:00 - 03:00 / 09:00 - 12:30 / 13:30 - 16:00
Sunday
00:00 - 03:00 / 09:00 - 12:30 / 13:30 - 15:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
28.99
LIS Price per Day
13.95
PAI Price per Day
5.95

Equipment

Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.99
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.99
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.99

Unverified Renter Reviews

3 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Do not use.

When we arrived at BQN @ 330AM. We were informed the minivan we reserved was not there. Since we had no other choice we settled on 2 compact cars for the 6 of us. We called the next day and we're told a minivan arrived so we drove 45 mins to airport to find out the guy who cleans the car hadn't shown up so we waited 3 hours for guy to clean. He was apologetic and agreed to only charge us the economy car rate of $232. This made a bad situation tolerable. The day we left we discovered they had removed the $232 charge and illegally charged our card $509 without our consent. When we told them they told us the owner overrode their decision. When I told them they committed credit card fraud they told me they don't care. Hertz corporate was very good about reversing the charges. So I will use them again. But never at this airport.

Was this review helpful to you? 
rja
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst Rental Experience Ever

We arrived at 11:30 p.m. on Christmas Eve, having rented -- and paid for -- a car a month earlier. We were told that there were no cars available. There were 10 people there who were told the same thing. We had rented a house an hour away. Eight of the people ahead of us gave up and left, by taxi to Old San Juan or wherever their hotels were. Eventually -- 2:00 a.m. or so -- 2 returns came back and we got one. The 4 of us and our mound of luggage crammed into the subcompact (we had reserved -- and paid for -- a full size car, but we were not about to wait for one any longer) and left. Before we did, the person behind the counter said that Hertz would waive the cost of gas. The supervisor there was rude to all. I learned that there were 46 people coming in with reservations for cars between midnight and 6:00 a.m. Christmas Day and NO CARS available. On our return, Hertz expressed no knowledge of the gas waiver and charged us for the full tank even though we did not authorize the charge. Worst rental experience, worst attitude, avoid at all costs.

Was this review helpful to you? 
(Updated: December 26, 2015)
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

The absolute worst!!!

So arriving on my over night flight with my family and young children in tow only to find out that the reservation I had made well in advance of my trip meant nothing, "sorry no cars". I am a Hertz gold member which I realize now means 0. I was told 5 different things every time I called back, "theres a list and your 4th for a car", "there's no list and they were mistaken", "call Monday to voice your complaint, not my problem". This was by far the worst service, if they couldn't accommodate me they just should have told me when the reservation was made, instead they reeked havoc on our trip. Hertz has lost my business forever because of this, if you put your brand on it be consistent this was a complete disaster!!!!

Service

Mentionable Staff
All of them
Comments
Sucked!
Was this review helpful to you?