Dollar Car Rental - Aguadilla Rafael Hernandez Airport - BQN - Puerto Rico

AirportDollar Car Rental - Aguadilla Rafael Hernandez Airport - BQN - Puerto Rico

 
0.0 Verified Renter Rating®
 
1.7 (4) Unverified Renter Rating

Details

Address
Aguadilla Rafael Hernandez Airport
448 Route 110
Off Airport
Aguadilla - Puerto Rico
Postcode
00603
Country
Puerto Rico
Phone
787-890-3352
Latitude
18.493591
Longitude
-67.13556
Airport Service
On Airport - Pickup or Delivery

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

4 reviews

Overall rating 
 
1.7
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.3
Vehicle Condition - Outside 
 
2.3
Vehicle Condition - Inside 
 
3.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
5.0

I will never rent here again!!!!

I will never rent from this company again, unexpected charges, bad customer service, long wait. I was there for 3 hours trying to resolve the issue myself. The reservation was originally a total of $204, once there Dollar wanted to charge me $390 plus a $200 deposit. I traveled with a budget and I never expected that. I had cut on days to be able to afford it. The other customers there had similar issues to mine, where they did not expect so much in charges.
Once I returned the car the supervisor wanted to charge me $100 more. When I asked what the charges were she replied for the contract and that I was charged less by the agent who checked me in. I asked about 5 more times to specifically tell me what the charges were for and she kept repeating for the contract. Once the same agent who fixed my contract upon arrival came back from her break (Denise) she actually looked at the contract and realized that they were charging me twice for the taxes which were 30% of the total reservation.
Denise was very helpful since I first arrived but the supervisor did not want to even look at the contract her attitude was very discourteous and uncooperative, she had no desire to help me or even take her time to resolve my issue, she just wanted to charge me and for me to pay what she said. It really made me very upset and tainted my whole vacation. I do not recommend this company nor will ever use it again. After the bad experience I looked up the reviews and a lot of people who rented here had really bad experiences as well. As of right now I don't even want to return to Puerto Rico, thanks to Dollar!

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Bad service

We rented a car with bad brakes agent was a snob never again bad business it really suck

Service

Mentionable Staff
Bad snob
Was this review helpful to you? 
Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0

Disappointed

I reserved online when I get there, I have to wait to be picked up (there not inside the airport) the price when up (not good) I returned the car the guy tell me that I will get the deposit back in two days. I call them because it past one week already and I'm still waiting for my the deposit... Not satisfied with dollar car rental in Aguadilla

Was this review helpful to you? 
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Not a good one.

Go with the rental companies from inside the terminal for a better experience. Not worthy to save some money if you will have a dirty car, bad customer service and hidden fees.

Service

Mentionable Staff
Luis and Carmen
Comments
Waited for my car more than 40 minutes, me being the only customer at that time. After two cars (one dirty and finally a clean one) I was able to take my family home. Awful service. Thanks Luis for that Horrible Experience!!! Then during my return, Carmen completed my nightmare. She unexpectedly for me, charged me more money because her co-worker, Luis, didn't do his job well. So, I pay for their mistakes with my patience, money and frustration. If you are looking for a rental in this area go with the companies inside the terminal. It's not worthy to save a few dollars if you are going to go through all this hassles. This one was my first time renting out of the terminal (saving money like everybody else) but not worthy all the inconvenience. Never had problems or issues renting from the terminal. Again, too much hassle renting out of the terminal + bad customer service. Never again!!!
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