Dollar Car Rental - Aguadilla Rafael Hernandez Airport - BQN - Puerto Rico
Unverified Renter Reviews
I will never rent here again!!!!
I will never rent from this company again, unexpected charges, bad customer service, long wait. I was there for 3 hours trying to resolve the issue myself. The reservation was originally a total of $204, once there Dollar wanted to charge me $390 plus a $200 deposit. I traveled with a budget and I never expected that. I had cut on days to be able to afford it. The other customers there had similar issues to mine, where they did not expect so much in charges.
Once I returned the car the supervisor wanted to charge me $100 more. When I asked what the charges were she replied for the contract and that I was charged less by the agent who checked me in. I asked about 5 more times to specifically tell me what the charges were for and she kept repeating for the contract. Once the same agent who fixed my contract upon arrival came back from her break (Denise) she actually looked at the contract and realized that they were charging me twice for the taxes which were 30% of the total reservation.
Denise was very helpful since I first arrived but the supervisor did not want to even look at the contract her attitude was very discourteous and uncooperative, she had no desire to help me or even take her time to resolve my issue, she just wanted to charge me and for me to pay what she said. It really made me very upset and tainted my whole vacation. I do not recommend this company nor will ever use it again. After the bad experience I looked up the reviews and a lot of people who rented here had really bad experiences as well. As of right now I don't even want to return to Puerto Rico, thanks to Dollar!
I reserved online when I get there, I have to wait to be picked up (there not inside the airport) the price when up (not good) I returned the car the guy tell me that I will get the deposit back in two days. I call them because it past one week already and I'm still waiting for my the deposit... Not satisfied with dollar car rental in Aguadilla
Not a good one.
Go with the rental companies from inside the terminal for a better experience. Not worthy to save some money if you will have a dirty car, bad customer service and hidden fees.