Avis Car Rental - San Juan - Sears Plaza Las Americas - Puerto Rico

CityAvis Car Rental - San Juan - Sears Plaza Las Americas - Puerto Rico

 
3.0 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Sears Plaza Las Americas
Plaza Las Americas
Po Box 3670302
San Juan - Puerto Rico
Postcode
00936
Country
Puerto Rico
Phone
787-753-3083
Latitude
18.466224
Longitude
-66.1057244
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
11:00 - 17:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
No No

T&Cs

Roadside Assistance Available
No No
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Worst customer service in the business

We arrived after 15 hours of travel to find that there was no shuttle, as promised, to take us to the off-site pick up location. We had to pay $25 for a taxi. When we arrived we found a sign on the desk saying the clerk would be back in 2 hours. When we returned the car, again another sign saying she would be back in an hour. We were unable to get a receipt for the taxi so AVIS will not reimburse us for the taxi in spite of the fact that there was no clerk at the desk to help. I have a receipt for one direction. One would think that it is obviously the same amount to return to the airport.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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