Car Rental / Car Hire
Caribbean
Puerto Rico
Avis Car Rental - San Juan - Sears Plaza Las Americas - Puerto Rico
Avis Car Rental - San Juan - Sears Plaza Las Americas - Puerto Rico
Details
Preferred / Club Service Available
YesAddress
Sears Plaza Las Americas
Plaza Las Americas
Po Box 3670302
San Juan - Puerto Rico
Postcode
00936
Country
Puerto Rico
Phone
787-753-3083
Latitude
18.466224
Longitude
-66.1057244
Is this a Corporate Location?
NoHours
Monday
08:00 - 19:00
Tuesday
08:00 - 19:00
Wednesday
08:00 - 19:00
Thursday
08:00 - 19:00
Friday
08:00 - 19:00
Saturday
08:00 - 19:00
Sunday
11:00 - 17:00
Currency/Tax/Deposit
Currency
USD - US Dollar
Vehicles/Fuel
Fuel Policy
Full to Full
Equipment
GPS Unit
NoT&Cs
Roadside Assistance Available
NoVerified Renter reviews ®
1 reviews
Overall rating
3.0
Miles/Kilometres on Pickup
2.0
Location Convenience
2.0
Staff / Quality of Service
1.5
Vehicle Condition - Outside
5.0
Vehicle Condition - Inside
5.0
Worst customer service in the business
We arrived after 15 hours of travel to find that there was no shuttle, as promised, to take us to the off-site pick up location. We had to pay $25 for a taxi. When we arrived we found a sign on the desk saying the clerk would be back in 2 hours. When we returned the car, again another sign saying she would be back in an hour. We were unable to get a receipt for the taxi so AVIS will not reimburse us for the taxi in spite of the fact that there was no clerk at the desk to help. I have a receipt for one direction. One would think that it is obviously the same amount to return to the airport.
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Latest Reviews
"The customer services is not good. They charged me for gas, stating that I requested prepaid gas. I replaced the gas 8/8. I called them several times and they gave me the run around. "
"We arrived after 15 hours of travel to find that there was no shuttle, as promised, to take us to the off-site pick up location. We had to pay $25 for a taxi. When we arrived we found a sign on the desk saying the..."
"I will never rent from this company again, unexpected charges, bad customer service, long wait. I was there for 3 hours trying to resolve the issue myself. The reservation was originally a total of $204, once there Dollar wanted to charge me $390 plus a..."
" Really upset right now, however i just want to save others from renting car with these people. They will tell you it is all good you can leave, and then they will charge you extra money for refueling, i returned the car FULL of..."
"
We rented a car with bad brakes agent was a snob never again bad business it really suck
"
"I signed up for this site just to leave a good review for this location because of the extremely high level of service quality. I have traveled a lot in my life, and have never had a rental car experience as positive as..."
Kris
"When we arrived at BQN @ 330AM. We were informed the minivan we reserved was not there. Since we had no other choice we settled on 2 compact cars for the 6 of us. We called the next day and we're told a minivan..."
"I returned a rental car with a full tank, then got a bill for $23.32 for "refueling." Now I have to send them a receipt proving I bought fuel to get the charge removed. After 20 years of renting from Hertz and never..."
"I would absolutely recommend and use again. The staff and their hospitality get five stars. Reynaldo was stellar. Edison was awesome. An unknown supervisor was also fantastic. We had a series of very unfortunate events on our trip (lost luggage, stolen computer, missed connections) and..."
