Review Detail

Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Never use goldcar

Terrible customer service extremely rude lady tried to charge us many extras that were not in our original quote - but not my sister who checked in at the same desk but with another customer service person & charged her only what was quoted - we were told if we didnt pay she would cancel our pre booked rental! That she was tired & wanted to go home. 

Service

Mentionable Staff
Catia - rudest person i have ever met
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VictoriaR - Goldcar Customer Service Written by VictoriaR - Goldcar Customer Service
August 04, 2016
Good morning,

We are sorry to hear you had a bad experience with one of our offices but believe us this is not a common situation. If you want to open a further investigation of your case, please sent us an email to goldcarweb@goldcar.com. and we will try to find a solution.

Regards,
1 results - showing 1 - 1