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3 reviews with 1 stars

7 reviews

 
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2 stars
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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3 results - showing 1 - 3  
 
Ordering 
 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst service ever!!

Oct 21, 2016 - we got confirmation for a reservation that we made for Nov 3rd at the Tucumen Airport Thrifty office in Panama. Nov 3, 2016 - 2am... After planning a family reunion for months we finally arrived to Panama. We were tired but excited that we will see our family from Spain, Venezuela, USA and Panama. We approached the Thrifty desk at the airport to pick up the car that was confirmed back in October. To our surprise the clerk without any empathy let us know that he did not have a van available. Even though when we showed him the confirmation he insisted that he did not have the car and there was nothing he could do about it. We told him how irresponsible was his answer when he did not have another transportation option. No solution was offered at all. At the contrary he walked out the desk and left us there. To make the situation worst, he left singing like really showing that he did not care. At this point it was 3am. We walked around and found Dollar company. I have to say that they not only saved us the night. They saved us the trip and any additional embarrassment. I wish I would have read these horrible reviews about Thrifty. Hopefully this serves for other people not to make the same mistake and rent from Thrifty. Unfortunately we are forced to rate them in order for these comments to be posted, I would have given them 0 all the way through. Awful, awful service! 

Service

Mentionable Staff
Clerk that worked on Nov 3rd at 2am/ 0 customer oriented/disrespectful
Comments
Horrible!!! Worst company ever!!!
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Thrifty scam rental

Yes it's big insurance scam They try to make you get the insurance and when you get back they get you a different receipt without no insurance accept before this people take forever to check you out when you return the vehicle CuZ they doing they dirty scam I've been in other place rentting I got reservation already book get there give my ID credit card 2 minutes out Not this thieves thrifty car rental in tocumen "pty" Something got get done with people and the sad thing about it not really a place to complain about all this situation CuZ they all doing the bullshitso they cover they back each other I used my ame credit card so I used my credit card insurance they make sight a papers that I'm decliam their insurance and I'm responsible for any damages But still when they give my check out receipt i see all their insurance on my pepars so what they do is let me used my insurance so if something happen to the rental it's on me but if nothing happen when you get back they add all the insurance when I returned but they give a different receipt but they charging you their insurance 

Service

Mentionable Staff
All them are thieves
Comments
Thrifty the big corporation have to lookout about this situation
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Warning! Thrifty car at Tocumen is a scam! Rent somewhere else...

We were renting a 4x4 jeep for 3 weeks at Thrifty car rental at Tocumen int. airport, and when we returned it this really unpleasant dude (Miguel) stated that "the car was a mess" (which it wasn't), and that we needed to pay USD 150 for a car wash. This wasn't anything they'd informed us about when collecting the car, nor could they show us were it said so in the contract we'd signed.

We argued with them for a good 45 minutes and they finally agreed to return our deposit since they couldn’t prove that they had a clause about the demand to wash the car before returning it. Three days later when I checked my account back in Sweden I found out that douchebags at Thrifty cars had charged me USD 150 anyways...

I contacted my credit card company and asked them to dispute the transaction since there was no agreement. Thrifty tried to redo the transaction a couple of times but four month later we won this battle and the money was returned to us.

So my advice is: get a written document/receipt that they will return the deposit, then the whole appeal with your credit card company will run more smoothly,,, or DON'T rent from Thrifty cars.

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