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7 reviews

 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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7 results - showing 1 - 5  
 
Ordering 
 
Overall rating 
 
3.9
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.5

Beware - Thrifty will lie to you to sell you the Insurance Coverage

I was quoted a total price online via PRICELINE for $391.59. When I arrived at the location, Thrifty Employee Abraham told me that under Panama law he cannot accept insurance provided by my credit card company Chase and I will have to purchase Thrify's coverage or he will not release the car to me. Accordingly I purchased this coverage to get the vehicle. Later I did online research and found out that Abraham misstated the facts to me and my credit card provided insurance would have been fine. Upon return, I saw Abraham and he flatly denied that he required Thrifty's insurance. He said that he told me that he could accept my credit card insurance and I chose to purchase Thrifty's insurance. Abraham simply lied to me . My online reasearch shows that this is the way Thrifty does buisness in Panama. I understand that this is a franchise but Thrifty's Brand Protection should take corrective action. Upon my return I called Thrifty's Customer Service and was told that since this is a franchise Corporate office cannot do anything about it. I am a lawyer by profession and I refuse to believe that Thrifty's Brand protection cannot take corrective measures. I ask that your office look into this and refund the excessive charge of $608.85.

Service

Mentionable Staff
Abraham
Comments
A liar.
Was this review helpful to you? 
Overall rating 
 
4.9
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Awesome Rental at Thrifty Panama...

I just wanted to express the satisfaction i had when renting a car at Thrifty in Panama City. I was recommended to take the Standard Protection Package which covers me for all important things...Car 100% and liability to $300K. I didn't want any worry, and I did not want to rely on any kind of coverage I thought I might have. I know my credit card says they cover me, but I fell for that once before in Las Vegas and after having an accident, I learned the hard way that they do not cover "EVERYTHING" as they claim they do, so I figured that I would not like to take such a risk like that in Panama. After all I was there for business and pleasure.
The agent was great, very nice, and I was nice too, maybe that is why they gave me a nicer car than the one I reserved.
I had a great experience. Sometimes people slip through the cracks, and those are the ones who write negative blogs, which I totally understand, so I wanted to balance things out a bit with my positive experience blog.

Service

Mentionable Staff
Abraham
Comments
He spoke good english and we had a great conversation and he made great recommendations...
Was this review helpful to you? 
Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
5.0

Not truthful

I was very disappointed with the service I received at Tocumen airport in Panama. When I arrived, I was given 3 quotes on a piece of paper for "insurance " without the breakdown. All the quotes were above 500 dollars when my reservation was 45 dollars. I was given misinformation from the check-in agent. He not only said all insurance was mandatory, but he also treated my transaction as a "debit" instead of a credit card, which I later learn was different. The check-out agent informed me that all the insurance was not mandatory that I could have just covered the car, and they only require mandatory insurance for debit cards and I used a Master Card. 

Service

Mentionable Staff
None
Comments
I was very disappointed with the service I received at Tocumen airport in Panama. When I arrived, I was given 3 quotes on a piece of paper for "insurance " without the breakdown. All the quotes were above 500 dollars when my reservation was  45 dollars. I was given misinformation from the check-in agent. He not only said all insurance was mandatory, but he also treated my transaction as a "debit" instead of a credit card, which I later learn was different. The check-out agent informed me that all the insurance was not mandatory that I could have just covered the car, and they only require mandatory insurance for debit cards and I used a Master Card. 

Upon checking the car, the gentleman insisted that I did not have to document dent or scratches because my car was covered regardless, which I found odd. When I returned the car, the chip on the windshield was blamed on me but it was already there. The agent said said not to worry because it was already covered,  but it was not done by me. 

I feel like I was conned by the Thrifty in Panama because of the way my transaction was handled. I have rented cars by your company before but it was my first time renting outside of the U.S. Please contact me regarding this.
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(Updated: March 28, 2016)
Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Engañan! / Deceived!

Solicite la covertura minima necesaria y me engañaroj por no ser local!! Me cobraron add ups que no eran necesarios!! Primera y ultima vez que rento con esta compañia.

VIA GOOGLE TRANSLATE:

Ask for the minimum coverage required and I engañaroj not be local !! They charged me add ups that were not needed !! First and last time renting with this company.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst service ever!!

Oct 21, 2016 - we got confirmation for a reservation that we made for Nov 3rd at the Tucumen Airport Thrifty office in Panama. Nov 3, 2016 - 2am... After planning a family reunion for months we finally arrived to Panama. We were tired but excited that we will see our family from Spain, Venezuela, USA and Panama. We approached the Thrifty desk at the airport to pick up the car that was confirmed back in October. To our surprise the clerk without any empathy let us know that he did not have a van available. Even though when we showed him the confirmation he insisted that he did not have the car and there was nothing he could do about it. We told him how irresponsible was his answer when he did not have another transportation option. No solution was offered at all. At the contrary he walked out the desk and left us there. To make the situation worst, he left singing like really showing that he did not care. At this point it was 3am. We walked around and found Dollar company. I have to say that they not only saved us the night. They saved us the trip and any additional embarrassment. I wish I would have read these horrible reviews about Thrifty. Hopefully this serves for other people not to make the same mistake and rent from Thrifty. Unfortunately we are forced to rate them in order for these comments to be posted, I would have given them 0 all the way through. Awful, awful service! 

Service

Mentionable Staff
Clerk that worked on Nov 3rd at 2am/ 0 customer oriented/disrespectful
Comments
Horrible!!! Worst company ever!!!
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7 results - showing 1 - 5