Unverified Renter Reviews
Engañan! / Deceived!
Solicite la covertura minima necesaria y me engañaroj por no ser local!! Me cobraron add ups que no eran necesarios!! Primera y ultima vez que rento con esta compañia.
VIA GOOGLE TRANSLATE:
Ask for the minimum coverage required and I engañaroj not be local !! They charged me add ups that were not needed !! First and last time renting with this company.
Warning! Thrifty car at Tocumen is a scam! Rent somewhere else...
We were renting a 4x4 jeep for 3 weeks at Thrifty car rental at Tocumen int. airport, and when we returned it this really unpleasant dude (Miguel) stated that "the car was a mess" (which it wasn't), and that we needed to pay USD 150 for a car wash. This wasn't anything they'd informed us about when collecting the car, nor could they show us were it said so in the contract we'd signed.
We argued with them for a good 45 minutes and they finally agreed to return our deposit since they couldn’t prove that they had a clause about the demand to wash the car before returning it. Three days later when I checked my account back in Sweden I found out that douchebags at Thrifty cars had charged me USD 150 anyways...
I contacted my credit card company and asked them to dispute the transaction since there was no agreement. Thrifty tried to redo the transaction a couple of times but four month later we won this battle and the money was returned to us.
So my advice is: get a written document/receipt that they will return the deposit, then the whole appeal with your credit card company will run more smoothly,,, or DON'T rent from Thrifty cars.
Thrifty scam rental
Worst service ever!!
Beware - Thrifty will lie to you to sell you the Insurance Coverage
I was quoted a total price online via PRICELINE for $391.59. When I arrived at the location, Thrifty Employee Abraham told me that under Panama law he cannot accept insurance provided by my credit card company Chase and I will have to purchase Thrify's coverage or he will not release the car to me. Accordingly I purchased this coverage to get the vehicle. Later I did online research and found out that Abraham misstated the facts to me and my credit card provided insurance would have been fine. Upon return, I saw Abraham and he flatly denied that he required Thrifty's insurance. He said that he told me that he could accept my credit card insurance and I chose to purchase Thrifty's insurance. Abraham simply lied to me . My online reasearch shows that this is the way Thrifty does buisness in Panama. I understand that this is a franchise but Thrifty's Brand Protection should take corrective action. Upon my return I called Thrifty's Customer Service and was told that since this is a franchise Corporate office cannot do anything about it. I am a lawyer by profession and I refuse to believe that Thrifty's Brand protection cannot take corrective measures. I ask that your office look into this and refund the excessive charge of $608.85.