Thrifty Car Rental - Panama City Tocumen International Airport - PTY - Panama

AirportThrifty Car Rental - Panama City Tocumen International Airport - PTY - Panama

 
2.3 (2) Verified Renter Rating®
 
2.6 (7) Unverified Renter Rating

Details

Address
Panama City Tocumen International Airport
In Terminal
Tocumen - Panama
Country
Panama
Phone
507 238 4955
Latitude
8.9666672
Longitude
-79.5333328
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
PAB - Panamanian Balboa / USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

2 reviews

Overall rating 
 
2.3
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.5
(Updated: July 13, 2016)
Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Insurance Scam, Bad Customer Service, Unreliable Roadside Assistance

This was my second time renting from Thrifty in Panama at Tocumen Airport and I will never do it again. I was born in Panama and I speak Spanish. These customer service agents are terrible and they are liars.

My first time renting with Thrifty Panama was in December 2015. I had rented with VIPCars.com and the rental is supposed to come with insurance. The customer service agent tried to argue with me that the insurance was not included in the quote and that I needed to buys Thrifty's insurance. I insisted that I would not get their insurance because my quote already included the insurance in the price. Finally after arguing back and forth with him, he put a $1,000 security hold on my credit card, which I preferred because it meant I would be refunded when I returned the car. I did get my money refunded.

Then the second time I rented was July 2016. There was a man ahead of me in line fighting with them about the insurance. It took one and half hours to get the issue settled and I told them about my experience in December. Finally the customer service agent also put a security deposit hold on his credit card. I was finally able to check in and they put a $250 hold on my card as a security deposit. The customer service agent didn't try to pull a fast one with me because I was outspoken the entire time during the other man's ordeal.

Then when my rental car's battery died, I tried calling Thrifty for assistance during a weeknight a little after 10 p.m. Nobody answered their phone, not the supposedly 24-hour roadside assistance, not the Tocumen Airport office or their main office in Via Espana. I couldn't get any help from Thrifty that night. I was lucky enough that the car went dead in a residential neighborhood and a neighbor helped to get the car started again. I called Thrift immediately the next morning at 7 a.m. to tell them my ordeal. They told me that their roadside assistance stops working at 10 p.m., but that's not what the pamphlet that they gave me said. I told them that they needed to change the car battery or give me a new car. More than 3 hours later someone met me and changed the car battery. Then I heard from a worker that Tocumen office opens 24 hours, but yet nobody answered while I repeatedly called to get help. I was lucky that the car stopped working in a residential area and not a highway or I would have been screwed.

Then when I returned the car, I brought it back with a full tank of gas. When I took the car out, it only had 7/8 of gas. They made me pay a difference of about $4 for the Panama Pass (like an EZ-Pass), even though I brought car full of gas, which I found utterly ridiculous. The 1/8 of the gas that I brought was certainly worth more than $4.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Tried to rip me off

I completed a minivan reservation in advance for our 9 day stay at Panama. The price quoted was $297.19. I planned on using my credit card and take full advantage of the car rental insurance it provides. I did my research and understood that the liability insurance in Panama is mandatory and the credit card travel insurance is ok with that as long as I decline the collision and theft insurance. The guy at the counter told me a whole bunch of made up policies. Thrifty needs a letter from the credit card company and that I could not decline the collision and theft due to the size of the vehicle I was renting (seriously?). So he quoted me 3 other amounts of $718.64 for basic, 759.58 for standard, and 891.79 for full, all hand written on a scrap piece of paper (huge red flag). Because this trip was outside of the US, I also had a second reservation with Alamo for $327.57, same vehicle class (just in case). Boy, was I relieved I did that. The person at Alamo did not give me any grief, and gave me the straight up scoop and I just had to pay the liability portion of about $117 (which I expected) - total $444.
Bottom line: DO NOT RENT FROM THRIFTY at TOCUMEN AIRPORT IN PANAMA. THIEVES

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Unverified Renter Reviews

7 reviews

 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst service ever!!

Oct 21, 2016 - we got confirmation for a reservation that we made for Nov 3rd at the Tucumen Airport Thrifty office in Panama. Nov 3, 2016 - 2am... After planning a family reunion for months we finally arrived to Panama. We were tired but excited that we will see our family from Spain, Venezuela, USA and Panama. We approached the Thrifty desk at the airport to pick up the car that was confirmed back in October. To our surprise the clerk without any empathy let us know that he did not have a van available. Even though when we showed him the confirmation he insisted that he did not have the car and there was nothing he could do about it. We told him how irresponsible was his answer when he did not have another transportation option. No solution was offered at all. At the contrary he walked out the desk and left us there. To make the situation worst, he left singing like really showing that he did not care. At this point it was 3am. We walked around and found Dollar company. I have to say that they not only saved us the night. They saved us the trip and any additional embarrassment. I wish I would have read these horrible reviews about Thrifty. Hopefully this serves for other people not to make the same mistake and rent from Thrifty. Unfortunately we are forced to rate them in order for these comments to be posted, I would have given them 0 all the way through. Awful, awful service! 

Service

Mentionable Staff
Clerk that worked on Nov 3rd at 2am/ 0 customer oriented/disrespectful
Comments
Horrible!!! Worst company ever!!!
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Thrifty scam rental

Yes it's big insurance scam They try to make you get the insurance and when you get back they get you a different receipt without no insurance accept before this people take forever to check you out when you return the vehicle CuZ they doing they dirty scam I've been in other place rentting I got reservation already book get there give my ID credit card 2 minutes out Not this thieves thrifty car rental in tocumen "pty" Something got get done with people and the sad thing about it not really a place to complain about all this situation CuZ they all doing the bullshitso they cover they back each other I used my ame credit card so I used my credit card insurance they make sight a papers that I'm decliam their insurance and I'm responsible for any damages But still when they give my check out receipt i see all their insurance on my pepars so what they do is let me used my insurance so if something happen to the rental it's on me but if nothing happen when you get back they add all the insurance when I returned but they give a different receipt but they charging you their insurance 

Service

Mentionable Staff
All them are thieves
Comments
Thrifty the big corporation have to lookout about this situation
Was this review helpful to you? 
Overall rating 
 
3.9
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.5

Beware - Thrifty will lie to you to sell you the Insurance Coverage

I was quoted a total price online via PRICELINE for $391.59. When I arrived at the location, Thrifty Employee Abraham told me that under Panama law he cannot accept insurance provided by my credit card company Chase and I will have to purchase Thrify's coverage or he will not release the car to me. Accordingly I purchased this coverage to get the vehicle. Later I did online research and found out that Abraham misstated the facts to me and my credit card provided insurance would have been fine. Upon return, I saw Abraham and he flatly denied that he required Thrifty's insurance. He said that he told me that he could accept my credit card insurance and I chose to purchase Thrifty's insurance. Abraham simply lied to me . My online reasearch shows that this is the way Thrifty does buisness in Panama. I understand that this is a franchise but Thrifty's Brand Protection should take corrective action. Upon my return I called Thrifty's Customer Service and was told that since this is a franchise Corporate office cannot do anything about it. I am a lawyer by profession and I refuse to believe that Thrifty's Brand protection cannot take corrective measures. I ask that your office look into this and refund the excessive charge of $608.85.

Service

Mentionable Staff
Abraham
Comments
A liar.
Was this review helpful to you? 
(Updated: March 28, 2016)
Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Engañan! / Deceived!

Solicite la covertura minima necesaria y me engañaroj por no ser local!! Me cobraron add ups que no eran necesarios!! Primera y ultima vez que rento con esta compañia.

VIA GOOGLE TRANSLATE:

Ask for the minimum coverage required and I engañaroj not be local !! They charged me add ups that were not needed !! First and last time renting with this company.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Warning! Thrifty car at Tocumen is a scam! Rent somewhere else...

We were renting a 4x4 jeep for 3 weeks at Thrifty car rental at Tocumen int. airport, and when we returned it this really unpleasant dude (Miguel) stated that "the car was a mess" (which it wasn't), and that we needed to pay USD 150 for a car wash. This wasn't anything they'd informed us about when collecting the car, nor could they show us were it said so in the contract we'd signed.

We argued with them for a good 45 minutes and they finally agreed to return our deposit since they couldn’t prove that they had a clause about the demand to wash the car before returning it. Three days later when I checked my account back in Sweden I found out that douchebags at Thrifty cars had charged me USD 150 anyways...

I contacted my credit card company and asked them to dispute the transaction since there was no agreement. Thrifty tried to redo the transaction a couple of times but four month later we won this battle and the money was returned to us.

So my advice is: get a written document/receipt that they will return the deposit, then the whole appeal with your credit card company will run more smoothly,,, or DON'T rent from Thrifty cars.

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