Dollar Car Rental - Panama City Tocumen International Airport - PTY - Panama

People travelling from USA to Panama who have booked their car rental online and have US driving lic please beware if you don't speak Spanish like me and moreover if you don't want to be charged doubled please make sure you don't choose these people. They will put a hold on your account for $500 regardless you buy insurance or not from them and moreover this a new thing I learned one of my trips to panama that you will be charged a minimum of $18.95 for liability insurance plus if you want to have full coverage it will be $29.95 on top of 18.95 per day. So to sum it up I paid $22 for the car plus $29.95 for full coverage and $18.95 for the liability insurance. I ended up paying $70/ day for one day car rental. Moreover the staff is very unprofessional and don't explain you everything. Before you take the car from them make sure you notice and make them write even the smallest dent in the car as when you will return the car, they will check the car with the finest comb hair. I was very disappointed with the service and people at the counter of Dollar rental car. Also there is no phone number to reach them directly nobody gives their names and tell you to do whatever you want when you say you want to file a complaint. This is unacceptable being charged so much and getting horrible service.

The rating is on the original van they tried to give us. We had reserved a 10 seater automatic van large enough to carry our family of 7. They tried to give us a POS that had a dry rotted front tire and looked like a 10 year old cab smelling strongly of cleaning chemicals. We refused to take this vehicle and had to wait 2.5 hours at the desk trying to get a decent vehicle. (Almost as long as the flight from New Orleans). The workers answers to everything was 15-minutes. They then insisted on stamping my american express three times for some inexplainable reason. The insurance cost more then the advertised price of the car and they said it was required by law. The people running Dollar Rental Car in Panama are incompetent crooks and should be avoided by english speaking gringos. Two and a half hours with seven people waiting.