Sixt Car Rental - Oslo Gardermoen International Airport - OSL - Norway
Verified Renter reviews ®
Over-charged my credit card! & Made me pay to replace a flat tire because they didn't offer a spare!
I had recently rented a Toyota Auris from Gardermoen Airport in Oslo.
As we were driving through the Arctic circle on our way back to Oslo, we got a flat tire. We got the flat tire around 0300 and nobody was around for miles to help. Although we had "24 hour roadside assistance" with our rental car, nobody answered the phone when we called. So basically, roadside assistance was unavailable and useless. So basically we paid for a service that was unavailable at the time that we needed it.
Furthermore, we thought we could use a car-jack and a spare tire to change the tire and be on our way. When we opened the trunk, we found a styrofoam insert where the spare tire should have been. In this insert, we found a can of spray foam (to repair a tire) and a small air compressor.
So this led me to believe that:
1) Sixt was aware that the tires were in poor condition and still sent us our our way with the rental car,
2) Sixt was irresponsible and acted recklessly when replacing the spare tire with an air compressor.
If it weren't for the kindness and generosity of strangers driving by (and again, we were in the Arctic circle at 0300. So we were especially lucky that we could even get help!), we would have missed our flight the next day- because we would have been stranded on the side of the road with a flat tire and no spare tire to replace it with and no roadside assistance. Those kind strangers gave us their spare tire, leaving them without one for themselves. We paid them $150 USD for the tire and for their time.
Our tire was so flat that we weren't even able to pull off the road to a safe area to deal with a flat tire. The "low tire pressure" light flashed on the dashboard, and within 5 minutes, the tire was too flat to even drive on to find a "pull-off area". So for 3 and a half hours, we were stuck in the road with our hazard lights on, afraid that a big truck wouldn't see us in the white-out blizzard conditions that night.
Sixt had put us in a very dangerous situation that night. We are lucky that those strangers stopped to help us, because we could have potentially gotten hit by another vehicle that night. This is all because: Sixt didn't give us a spare tire and a car-jack, they sent us away with poor quality tires (in Norway, in February), and because they were aware prior to us renting this Toyota that the quality of the tires were in poor condition.
And to top off this whole experience, Sixt overcharged my credit card by $144 USD.
Upon emailing Sixt about this situation, the supervisors haven't been very responsive, haven't apologized at all, they won't take responsibility for anything. They are also denying that they offered me 24/7 roadside assistance, so they have also misrepresented Sixt.
I've never dealt with such an irresponsible company before. Sixt should be ashamed of the people who are representing this company.
Lesson learned: if you want good customer service and don't want to get robbed, go with a more reputable company.