What a pleasant experience with AVIS at AES airport!
Our group of 4 with 4 pieces of luggage needed 1 vehicle with AUTO transmission to haul us around Norway. I have booked only available option (AUDI A6 Premium Wagon) online about 3 month in advance. To my surprise when I checked reservation few days before departure my car was listed as a manual Toyota Yaris!
I tried to contact AVIS USA, but they claimed I reserved Toyota Yaris from the beginning. Me pointing out on then current rate difference for our period ($180 for Yaris while I had reserved $750 premium wagon) got me nowhere. Out of desperation I tried to contact AES location of AVIS. To my surprise after I reached Merete and explained to her situation everything was resolved. Upon arrival a very nice Volvo V70 with 2500km on odo was waiting for us!
BTW: When I was picking our car- there was number of cars that are not listed anywhere on avis website! Cars like Automatic transmission BMWX3, X5, Volvo XC70 with “AVIS Bilutleile” logo on a side were present. So, if you looking for nice auto SUV- give them a call first!