Once you are ready to be picked up please call Raj, our Auckland Customer Services Representative on +64 9887 9775 for a shuttle to the office.
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This is a very disappointing company.
I booked them for March 2016 through Expedia. I asked the owner in the Auckland branch if it was ok to return the car before 6am and he was seemed very helpful and said he'd meet us at 5.30 am. But he never arrived. I was in an airport industrial estate with a 7 yr old waiting in the dark. There was no answer on the phone. Creepy and nerve wracking.
Another lady was stranded there as well having been told the same story. We were very close to missing our plane but had to call around to get a taxi. Too stressful. I have never had such an awful experience with other Auckland Car Rental companies.
NO, NOT AT ALL
Nothing to their credit:
1) I received a smaller car than the one I paid for
2) The inside of the car was dirty
3) Although there is no mention whatsoever about it on the contract, the employee wanted to charge us $10 for airport pick up
4) Ultimately they later found a way to charge $50 on our credit card for admin. How can you really object when you're far away
Until then I had an excellent impression of NZ and of its people. These people are obviously not in this category.