Right Cars Car Rental - Auckland International Airport - AKL - New Zealand

AirportRight Cars Car Rental - Auckland International Airport - AKL - New Zealand

 
1.9 (1) Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

DIRECTIONS:

Once you are ready to be picked up please call Raj, our Auckland Customer Services Representative on +64 9887 9775 for a shuttle to the office.

Details

Address
Auckland International Airport
On arrival call Raj for pickup
Call +64 9887 9775
Auckland - New Zealand
Country
New Zealand
Phone
+64 9887 9775
Latitude
-37.001219
Longitude
174.787336
Airport Service
Off Airport - Call on arrival for pickup
Is this a Corporate Location?
No No

Hours

Monday
07:30 - 18:30
Tuesday
07:30 - 18:30
Wednesday
07:30 - 18:30
Thursday
07:30 - 18:30
Friday
07:30 - 18:30
Saturday
07:30 - 18:30
Sunday
08:30 - 18:00
After Hours Pickup
Yes - On Request Yes - On Request
After Hours Surcharge
Any additional charges will be included in the rate quoted.

Currency/Tax/Deposit

Cash / Debit Card Information
Cash rentals may be allowed at the discretion of the station manager.
Debit cards may be allowed at the discretion of the station manager.
Visa, Mastercard, and American Express cards accepted.
Currency
NZD - New Zealand Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Additional Fuel Information
If vehicle is returned less than full, the cost of fuel plus a 50.00 service fee will be charged.

Age/Drivers

Minimum Age
21 years.
Maximum Age
80 years.
Young Driver Surcharge
YDS applies for drivers aged 21-24 years.
International Driving Permit required if license not in English.
Full licence must be held min. 1 year.
Additional Drivers per Day
4

Insurance

CDW Price per Day
Included in price quoted.
Collision Damage Waiver Excess
2000 - all car groups.
Theft Protection Price per Day
Included in price quoted.
Theft Protection Excess
2000 - all car groups.

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
5
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
4
Baby Capsule Price per Rental
20
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
4
Child Seat Price per Rental
20
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
4
Booster Seat Price per Rental
20

One Way Rentals

Domestic One Way Rental Information
Possible between Right Cars locations in New Zealand.
Any additional charges will be included in the prices quoted.
International One Way Rental Information
Not allowed.
Permitted Cross Border Travel
Not allowed.

T&Cs

Mileage Allowed Per Day
Unlimited
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
Included in price.
Late Arrival Fee
50.00 if more than 2 hours late.
Grace Period
2 hours.
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5
Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Poor Service

This is a very disappointing company.
I booked them for March 2016 through Expedia. I asked the owner in the Auckland branch if it was ok to return the car before 6am and he was seemed very helpful and said he'd meet us at 5.30 am. But he never arrived. I was in an airport industrial estate with a 7 yr old waiting in the dark. There was no answer on the phone. Creepy and nerve wracking.
Another lady was stranded there as well having been told the same story. We were very close to missing our plane but had to call around to get a taxi. Too stressful. I have never had such an awful experience with other Auckland Car Rental companies.

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Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Not serious people, go away

NO, NOT AT ALL
Nothing to their credit:
1) I received a smaller car than the one I paid for
2) The inside of the car was dirty
3) Although there is no mention whatsoever about it on the contract, the employee wanted to charge us $10 for airport pick up
4) Ultimately they later found a way to charge $50 on our credit card for admin. How can you really object when you're far away
Until then I had an excellent impression of NZ and of its people. These people are obviously not in this category.

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