Europcar Car Rental - Auckland International Airport - AKL - New Zealand
Unverified Renter Reviews
Do NOT Rent from this company. They are money grabbers. I got ripped off because of a little scuffing (about 10 centimeters long) on one of the wheels. Yes it was my fault, however I paid dearly for that. They say they take "pride" in their rentals, and that is likely true, but at your big expense. I even paid for extra insurance, but that didn't matter or count. I do not know if any repairs were actually done to the wheel, but they sure knew how to charge my credit card.
I booked through Expedia to rent the vehicle from Auckland to Queenstown. What we found was we had to pick up another vehicle at Picton, which was acceptable, as their vehicles don't go on the ferry. So that was okay, but the big surprize was it was considered a new rental and of course a big additional cost. They made sure to include the extra insurance that I had previously, but they did not ask if I wanted it for this leg of the journey. Very sneaky, I would say. At least they could have asked since it was a 'new' rental. I had communications with Europcar to get a break on the cost of repairing the scuffed wheel, however, that was unsuccessful. Overall, to rent the vehicle was very expensive and with all the extra costs, it was very unacceptable. I'll never rent from Europcar again.