Europcar Car Rental - Auckland International Airport - AKL - New Zealand

AirportEuropcar Car Rental - Auckland International Airport - AKL - New Zealand

 
0.0 Verified Renter Rating®
 
4.0 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Auckland International Airport
International & Domestic Terminal
Auckland - New Zealand
Country
New Zealand
Phone
+64-9-2750066
Latitude
-37.0045
Longitude
174.7906
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
05:00 - 01:30
Tuesday
05:00 - 01:30
Wednesday
05:00 - 01:30
Thursday
05:00 - 01:30
Friday
05:00 - 01:30
Saturday
05:00 - 01:30
Sunday
05:00 - 01:30
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
NZD - New Zealand Dollar

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Pickup Available
Yes - On Request Yes - On Request
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Unverified Renter Reviews

1 reviews

Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

Money Grabbers

Do NOT Rent from this company. They are money grabbers. I got ripped off because of a little scuffing (about 10 centimeters long) on one of the wheels. Yes it was my fault, however I paid dearly for that. They say they take "pride" in their rentals, and that is likely true, but at your big expense. I even paid for extra insurance, but that didn't matter or count. I do not know if any repairs were actually done to the wheel, but they sure knew how to charge my credit card.
I booked through Expedia to rent the vehicle from Auckland to Queenstown. What we found was we had to pick up another vehicle at Picton, which was acceptable, as their vehicles don't go on the ferry. So that was okay, but the big surprize was it was considered a new rental and of course a big additional cost. They made sure to include the extra insurance that I had previously, but they did not ask if I wanted it for this leg of the journey. Very sneaky, I would say. At least they could have asked since it was a 'new' rental. I had communications with Europcar to get a break on the cost of repairing the scuffed wheel, however, that was unsuccessful. Overall, to rent the vehicle was very expensive and with all the extra costs, it was very unacceptable. I'll never rent from Europcar again.

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