Europcar Car Rental - Amsterdam - Amsterdam Oud West - Netherlands

CityEuropcar Car Rental - Amsterdam - Amsterdam Oud West - Netherlands

 
0.0 Verified Renter Rating®
 
2.8 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
Overtoom 197
Amsterdam - Netherlands
Postcode
1054 HT
Country
Netherlands
Phone
+31-20-6832123
Latitude
52.3617
Longitude
4.8714
Is this a Corporate Location?
No No

Hours

Monday
07:00 - 18:00
Tuesday
07:00 - 18:00
Wednesday
07:00 - 18:00
Thursday
07:00 - 18:00
Friday
07:00 - 18:00
Saturday
08:00 - 16:00
Sunday
09:00 - 12:00 / 17:00 - 19:00
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
EUR - Euro

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Pickup Available
Yes - On Request Yes - On Request
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Unverified Renter Reviews

1 reviews

Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

very disappointed. do not suggest

Let me tell you that the customer service is really disappointing, the employees seemed annoyed. First, they asked me extra paperwork without letting me know earlier by email that i needed to bring them. You can understand that it wasn't easy to figure this out. Second, the staff speaks Dutch about you (when they think you don't understand) and are really disrespectful. The car was good, our day was good. Then I brought the car back and they made me pay a service fee I wasn't aware of and when one of the employee told me I wouldn't pay it. So I basically paid for the error of an employee. their excuse: it's not our fault that the employee told you something he wasn't suppose to, so you need to pay.
I do not suggest to go with this company or I hope you have a better experience than we did

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