Dollar Car Rental - Amsterdam Schiphol Airport - AMS - Netherlands

AirportDollar Car Rental - Amsterdam Schiphol Airport - AMS - Netherlands

 
0.0 Verified Renter Rating®
 
3.1 (4) Unverified Renter Rating

Details

Address
Amsterdam Schiphil Airport
Kruisweg 456
Off Airport
Schiphol - Netherlands
Postcode
2132 LA
Country
Netherlands
Phone
31 0 88 003 8098
Latitude
52.292967
Longitude
4.715584
Airport Service
Off Airport - Walk / Public Transit to Rental Location

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

4 reviews

Overall rating 
 
3.1
Miles/Kilometres on Pickup 
 
3.6
Location Convenience 
 
2.5
Staff / Quality of Service 
 
2.8
Vehicle Condition - Outside 
 
3.4
Vehicle Condition - Inside 
 
3.4
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.4
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.5
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Dollar

The only reason I was a bit lower on scoring was that the car wasn't cleaned inside or out and was missing a aerial, the car that I reserved was not there but I was upgraded overall the staff was pleasant to deal with and the shuttle was quick to arrive . Have already booked my next rental with Dollar in Amsterdam.

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Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Matig/Moderate

Het verhuurkantoor is chaotisch en de auto's zijn matig onderhouden maar de huurprijs is relatief laag te noemen. Na afloop werd zonder overleg 2x 30,25 euro van mijn creditcard afgeschreven voor de behandeling en niet voor de betaling van een bekeuring, het bedrag van de bekeuring was lager dan de behandelingskosten. De lage huurprijs moet blijkbaar gecompenseerd worden met "verborgen kosten".

VIA GOOGLE TRANSLATE

The rental office is chaotic and the cars are regularly serviced but the rent is relatively low. Afterwards was written without consulting 2x 30,25 Euro from my credit card for the treatment (handling) and not for the payment of a fine, the amount of the ticket was lower than the cost of treatment (administration fee/handling charge). The low rent must obviously be compensated with "hidden costs".

Service

Mentionable Staff
Redelijk/Reasonable
Comments
Dollar heeft geen kantoor op Schiphol en dat kost veel tijd,lang wachten op de shuttlebus en lang wachten op het verhuurkantoor.

VIA GOOGLE TRANSLATE:

Dollar has no office at the airport and it takes time to wait for the shuttle bus and wait for the rental.
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JW
Overall rating 
 
3.1
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
1.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

irritating and will go elsewhere next time

Irritated person on the phone explaining where to find the shuttle bus. Beware if you don't understand straight away! Took ages for  the bus to arrive. Car was very small, but clean inside and out.
Nasty surprise is that the amount for an outside hours drop off fee is nowhere mentioned so we just had to take it that this was 25 euros. Not cheap. Worst of all is that the paper you get for an out of hours drop off mentions an address  at 15 minutes walk away from the departure terminal and was closed. Not handy if you have an early flight. After wasting 30 minutes searching we discovered a drop off point at the bottom of departure hall... which wasn't mentioned on the bit of paper we were given. Crowning the cake was, when we phoned later in the day to complain about this (thinking to remind them to change the info - for future clients), that we were told that it was our mistake and we should have known better!  With ridiculous extra fees like that PLUS impatient and impolite staff we'll go elsewhere next time.

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Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.5
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Extra payment unverified

After I brought the car back on the 27th. of July the person at Dollar Hoofddorp went to have a look at the car and petrol gage and find all present and correct. Still a month later i saw on my Bankstatements that on the 27th of July and the 30th July 2015 they did withdraw R866 from my creditcard. How come. Any answers from Dollar Amsterdam? Or shall I spill the beans in the social media?

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