Review Detail

Overall rating 
 
3.5
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

Positive changed to Negative

Overall we were content with the Budget rental car, that was during the rental period. However, after about 6 weeks we noticed an unknown charge by Budget rental car on our credit card of 42 Euro! No description, just the amount. Opening my Budget account I found out it was "administration cost". I assume that is related to a fine which I immediately paid for. How does Budget justify a charge of 42 Euro? I asked clarification by email: no response. Sent 2 reminders: no response.

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