Review Detail
Overall rating
3.5
Miles/Kilometres on Pickup
4.0
Location Convenience
4.5
Staff / Quality of Service
1.0
Vehicle Condition - Outside
4.5
Vehicle Condition - Inside
4.5
Positive changed to Negative
Overall we were content with the Budget rental car, that was during the rental period. However, after about 6 weeks we noticed an unknown charge by Budget rental car on our credit card of 42 Euro! No description, just the amount. Opening my Budget account I found out it was "administration cost". I assume that is related to a fine which I immediately paid for. How does Budget justify a charge of 42 Euro? I asked clarification by email: no response. Sent 2 reminders: no response.
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Latest Reviews
John Feng
"Beware of this company in Rotterdam. After I return the car. Few weeks later they charge me 170 euros and tell me the back seat is dirty and they need to clean. I ask them to find out why so expensive and they later told..."
"They closed the counter before I could pickup the car!
Bad service, at least they could have called me!
Very rude on the phone!
Never again!"
"Office closed without any information. Car could not be picked up. Bad and rude answer, when I called their office. They said, I should contact Cartrawler, the bookings portal. No one had the idea, to call my phone, before they closed their office. No..."
"Overall we were content with the Budget rental car, that was during the rental period. However, after about 6 weeks we noticed an unknown charge by Budget rental car on our credit card of 42 Euro! No description, just the amount. Opening my Budget account..."
"The bus from the airport only runs every 30 minutes and is full as there are so many waiting (general bus as green motion dont have a dedicated bus). On arrival they tried to charge me more luckily I had the documentation to..."
"Let me tell you that the customer service is really disappointing, the employees seemed annoyed. First, they asked me extra paperwork without letting me know earlier by email that i needed to bring them. You can understand that it wasn't easy to figure this out...."
"Shocking - I paid online via debit card, arrived at Schiphol Airport to pick the car up and said they didn't accept debit cards, only credit cards (which I didn't have on me) - despite the fact I had already paid for it from my..."
" Be aware of this company, they will try to charge you for no reason after the contract finished especially if you do not purchase their insurance. I have returned my car and the green motion clerk to check over. Everything was checked and reviewed..."
"
Avoid ! They charge me 35 Euros for refuelling the tank several days after the rental... and i returned it full. It is scam ! Really not professionnal
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