Review Detail
Overall rating
3.5
Miles/Kilometres on Pickup
4.0
Location Convenience
4.5
Staff / Quality of Service
1.0
Vehicle Condition - Outside
4.5
Vehicle Condition - Inside
4.5
Positive changed to Negative
Overall we were content with the Budget rental car, that was during the rental period. However, after about 6 weeks we noticed an unknown charge by Budget rental car on our credit card of 42 Euro! No description, just the amount. Opening my Budget account I found out it was "administration cost". I assume that is related to a fine which I immediately paid for. How does Budget justify a charge of 42 Euro? I asked clarification by email: no response. Sent 2 reminders: no response.
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"The only reason I was a bit lower on scoring was that the car wasn't cleaned inside or out and was missing a aerial, the car that I reserved was not there but I was upgraded overall the staff was pleasant to deal with and..."
John Feng
"Beware of this company in Rotterdam. After I return the car. Few weeks later they charge me 170 euros and tell me the back seat is dirty and they need to clean. I ask them to find out why so expensive and they later told..."
"They closed the counter before I could pickup the car!
Bad service, at least they could have called me!
Very rude on the phone!
Never again!"
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"Overall we were content with the Budget rental car, that was during the rental period. However, after about 6 weeks we noticed an unknown charge by Budget rental car on our credit card of 42 Euro! No description, just the amount. Opening my Budget account..."
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