Fox Car Rental - Cozumel International Airport - CZM - Mexico
Unverified Renter Reviews
SCAMMERS!!! I wish there was a ZERO star option!!! We rented a jeep for 24 hours through them at the recommendation of our Delta Vacations rep at Iberostar. First mistake. We also had a friend of our rent with us. Second mistake.
The Delta rep told us that the total for 24 hours was $130 including all fees, taxes and full insurance. When we picked up the jeep from Fox, we were told the total was $148 plus a $150 hold for damages. Our friend was charged $118 plus a $100.12 hold. Same exact jeep as ours. We returned the jeep almost exactly 24 hours later, (about a half hour early), in perfect condition with a full tank of gas. They made us wait until the actual return time. We were given receipts on what was charged and given a receipt that the hold was released, our friend was given the same paperwork. 2 days later we noticed the 'hold' became a 'sale' on our credit card.
We went back to our Delta rep and complained. They started playing the shell game and tried to convince us that we just didn't understand the peso to USD conversion. When I flipped out and told them I've been coming to Mexico for 5 years, they assured me that it was still jut a hold.
After calling our credit card company, they I formed us that it was in fact a charge. Of course they removed it for us and filed a complaint.
DON'T rent from these guys. There is clearly a scan going on. Two parties renting the exact same type of car charged completely different amounts and different from what we were quoted. Holds are charged and everyone lies and tries to make the customer out to be the bad guy! Beware!!!!