Fox Car Rental - Cozumel International Airport - CZM - Mexico

AirportFox Car Rental - Cozumel International Airport - CZM - Mexico

 
0.0 Verified Renter Rating®
 
1.5 (3) Unverified Renter Rating

Details

Address
Cozumel International Airport
65 Avenida Y Boulevard Aeropuerto
Cozumel - Mexico
Postcode
77600
Country
Mexico
Phone
+1 800 225 4369
Latitude
20.552438
Longitude
-86.969147
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
No No

Hours

Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
07:00 - 23:00
Sunday
07:00 - 23:00

Currency/Tax/Deposit

Currency
MXN - Mexican Peso

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

3 reviews

Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
1.7
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.2
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0

SCAMMERS!! Beware!

SCAMMERS!!! I wish there was a ZERO star option!!! We rented a jeep for 24 hours through them at the recommendation of our Delta Vacations rep at Iberostar. First mistake. We also had a friend of our rent with us. Second mistake.
The Delta rep told us that the total for 24 hours was $130 including all fees, taxes and full insurance. When we picked up the jeep from Fox, we were told the total was $148 plus a $150 hold for damages. Our friend was charged $118 plus a $100.12 hold. Same exact jeep as ours. We returned the jeep almost exactly 24 hours later, (about a half hour early), in perfect condition with a full tank of gas. They made us wait until the actual return time. We were given receipts on what was charged and given a receipt that the hold was released, our friend was given the same paperwork. 2 days later we noticed the 'hold' became a 'sale' on our credit card.
We went back to our Delta rep and complained. They started playing the shell game and tried to convince us that we just didn't understand the peso to USD conversion. When I flipped out and told them I've been coming to Mexico for 5 years, they assured me that it was still jut a hold.
After calling our credit card company, they I formed us that it was in fact a charge. Of course they removed it for us and filed a complaint.
DON'T rent from these guys. There is clearly a scan going on. Two parties renting the exact same type of car charged completely different amounts and different from what we were quoted. Holds are charged and everyone lies and tries to make the customer out to be the bad guy! Beware!!!!

Was this review helpful to you? 
Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5

Beware!!! Scammers, will overcharge you

Worst rental and service ever, our car broke down because it was junk and they charged my credit card a extra $450 , we even took out full coverage, they are private owned and corporate would not help us out, our $100 a week car cost us about $1000 that they put on our card, plus we were stranded in the hot sun for 2 hours, they lie about everything, all the cars are junk they rent out and the insurance does not cover break downs

Service

Mentionable Staff
Terrible
Comments
Worst experience of my life, scammers!!!
Was this review helpful to you? 
Overall rating 
 
1.3
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
2.0

Worst place ever

Never go there, our car broke down and they charged us $350 for a different car, was not our fault the crapy car broke down and we were 3 hours in the hot sun waiting, they charged the customers in line with us $150 for a mark on the car( so many scratches on all the cars I do not know how they would know I new one, please go somewhere else

Service

Mentionable Staff
Bad
Comments
Everything was bad including a long wait with only one person on staff doing everything
Was this review helpful to you?