Europcar Car Rental - Huatulco International Airport - HUX - Mexico

AirportEuropcar Car Rental - Huatulco International Airport - HUX - Mexico

 
0.0 Verified Renter Rating®
 
1.9 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
Huatulco International Airport
Carretera Costera Salina Cruz
Km 237 S/N Col.El Zapote
Huatulco - Mexico
Postcode
70980
Country
Mexico
Phone
+52-958-5819094
Latitude
15.7719
Longitude
-96.2587
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
08:30 - 18:30
Tuesday
08:30 - 18:30
Wednesday
08:30 - 18:30
Thursday
08:30 - 18:30
Friday
08:30 - 18:30
Saturday
08:30 - 18:30
Sunday
08:30 - 18:30
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
MXN - Mexican Peso

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Pickup Available
Yes - On Request Yes - On Request
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Unverified Renter Reviews

1 reviews

Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

DO NOT RENT A CAR FROM EUROPCAR OR USE HOLIDAY AUTO

Do not book with Holiday Autos. I booked a car in Mexico through them with Europcar. I was very careful to read the insurance terms and conditions, AND I called both Holiday Auto and Europcar to find out what they required, if anything. I was told I would simply need a letter from my credit card company stating that they covered collision. I received the letter, and when I arrived and attempted to pick up my rental, the attendant told me they required additional insurance at a cost of $200! I refused to pay this and went to the Hertz booth next door and rented a car for significantly more than what I had reserved with Holiday Autos for. When I returned from my trip, I created a ticket online with Holiday Autos, but of course, no response, and no refund. I have disputed this with my credit card company, but clearly when they say "no hidden fees", they are lying.

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Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

huatulco airport europcar rating

I emailed to verify that they would take the insurance from my creditcard. On 2 occasions they said they would. I also brought the proof of coverage letter from my united mastercard. They refused to take my credit card coverage and more than doubled the price of my rental. Given I had not other way to get to my resort more than 90 minutes away I paid it and tried to dispute it when I got home. They denied my claim.

I WILL NOT USE THEM AGAIN

Service

Mentionable Staff
they were not helpful at all and the people in their customer service lied to me on multiple occassi
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