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13 reviews with 1 stars

32 reviews

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Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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13 results - showing 1 - 5  
1 2 3  
Ordering 
 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Poor Victoria

Poor Viktoria. She need an analist after work....

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Fraud // Goldcar = Criminals

I´ve received maybe the oldest car and in worst condition in the airport, comparing to all the others I've seen. Overall in bad condition, specially the car direction and suspension, damaged in one door and full of scratches. I didn't complain straight away because the scratches and damages were reported by your colleague in the contract, I wasn't planing to use much the car and didn't want to spend more time waiting, going back to the reception, etc. When I delivered the car, your colleague mentioned that there was a new scratch in the bottom of the front bumper that wasn’t there when I received the car. He said that I would have to pay 462.5€ for this damage, and this amount would come out from the 1100€ deposit that was blocked on my account at the reception. First of all, I don’t assume the responsibility of this, as like I mentioned I’ve used the car shortly and didn’t beat in anything or climb the sidewalk, etc. There’s no way I would sign the receipt and gave back my credit card to your colleague if I wasn’t pressured by knowing that I had a plane to catch. We knew that and he was even rude speaking to me. Second, it’s ridiculous that a car full of much more visible scratches and damages, and your colleague is complaining about a little scratch in the bottom of the front bumper. He is trying to find a customer to pay for all the scratches in the car. Third, i was already upset for having this old and damaged car. This is my fourth reservation with Goldcar and I had always issues, but this was the cherry at the top of the cake clearly proving Goldcar are criminals. I have pictures from the car and contract to prove all I’ve mentioned. I made a complaint on your website, no answers so far; 1 week has passed. I'm claiming the money that Goldcar stole from me 462.50€. 

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Nuno,

Thanks for sharing your experience with us.

We recommend you to open a query online where your case can be ivesitgated and checked. Here you have the link of how to do it: www.goldcar.es/en/atencionCliente

Regards,
Victoria R.
Goldcar Representative

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

BEWARE !!!!

BEWARE !!!!!! FRAUD !!!! I rented a car on the 1rst of may for few days.... still waiting for the deposit ! I went back to the airport desk 6 times over the last 6 month below are their excuses : - you must speak with the manager but he is not here - you must go to the first floor office, but it's closed now - from the first floor office manager : 'yes the transfer has been made' - there was an error on the card number, the transfer has been made to another bank account. We'll do the transfer this week. - the transfer will be made next Wednesday - the transfer has been made but I cannot give you any proof... STILL WAITING FOR THE MONEY !!!!! Obviously, I tried to ring them - they never pick up the phone. I emailed them a 100 times. I also emailed our dear Victoria R. Goldcar Representative [email protected] which reply that there is nothing they can do because 'Our colleagues from Malta airport are a franchise, so unfortunately we do not have access to their information'. I will go to the Maltese police this week, there is nothing else I can do. 

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Hello Charlotte,

We are sorry to hear that and would like to help. It's true that we cannot take some actions when it comes to the Malta office but you can open a formal claim and, that way, we will be in touch with our customer service department who will be able to help you. Please follow this link: https://www.goldcar.es/en/atencionCliente/

Thank you.

Regards,
Victoria R
Goldcar representative

Was this review helpful to you? 
Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.5

ralffonsi

La revision de entrega corriendo y rapida para firmar deprisa y poder buscar minuciosamente en la entrega cualquier marca por pequeña que sea y te obliguen de malas maneras a abonarla in situ. Aún habiendo contratado seguro, y aunque no hayas dado ningún golpe. 

VIA GOOGLE TRANSLATE:

The review of running and fast delivery to sign quickly and thoroughly to search for any brand delivery no matter how small and ill-mannered force you to pay it in situ. Even having insurance contract , and although you have not given any blow.

Service

Mentionable Staff
Mafia
Comments
Intentan engañar al cliente como sea para poder sacarle el máximo de dinero posible. Me siento estafado por goldcar.

VIA GOOGLE TRANSLATE:

They try to deceive the customer as to get the most money possible . I feel cheated by GOLDCAR .
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Buenos días Ralfonsi,

Nuestra política de atención al cliente no tiene nada que ver con la experiencia que nos comentas haber vivido con nosotros. Por lo tanto, nos gustaría saber más sobre tu caso. Por favor, envíanos un mensaje a [email protected] proporcionándonos tu número de reserva y contándonos los detalles de tu consulta. para que podamos hacer un examen más profundo y buscar una solución.

Un saludo,
Victoria R,

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(Updated: July 12, 2016)
udo
Overall rating 
 
1.4
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5

For your own sake - Stay away !!!

their representative at the checkout lied two times directly in my face as he said i would get my money back and i have "just to sign the forms" - therefore and due to our departure flight i was pressed to sign the paperwork. So they scammed more than 1200 Euros for a small scratch on the car we didn't even notice at first! Also at the arrival we had to wait for more than 40 minutes at their counter just to begin with the paperwork, although we already had made the whole online check-in from home. The staff appeared unmotivated and not really customer friendly. For your own sake - stay away from such a bloody bunch of crooks and liars!!! 

Service

Mentionable Staff
Michael Gallio
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Good Morning Udo,

We are sorry to see our service didn't satiesfied your expectations. We will continue working hard in order to improve our services from the office. Please, if you need further study about your case please just let us know your number booking and we will try to solve it.

Regards.

Victoria R.

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13 results - showing 1 - 5  
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