Unverified Renter Reviews
Excellent service .
no problems, highly recommend.
We had problems getting reimbursed petrol which was still on the tank when we delivered the car, but after some email correspondence, the money was paid. Overall an ok company that is pricewise ok.
Was I using a different Goldcar???
What really made me write this is because the previous negative comments were so unfair. Proof enough is to give "Location Convenience" one star. All the car hire places are next to each other in arrivals. Where do you want them? On the plane?
As I rent cars in different countries at least three times per year and do it through "rentalcars.com" I feel that I am qualified to write a comment. Rentalcars.com use various well known companies so I have been given cars from most of the companies.
This present rental, which is from Goldcar, gave me a Peugeot 107. It had about 30,000 on the clock and was typical of a car with that mileage. Everything worked. Yes, there were a few parking rashes and scrapes on the wheels. THE CUSTOMERS DID THIS, NOT THE COMPANY. But all were marked on the sheet. Some were marked that I did not even see myself. Why did I then give 5 stars? Because, when I joked with the staff member at the counter that I should get an upgrade "because I'm a nice guy" he laughed and said OK but the new cars are being delivered later in the week. I thought that he was in turn joking until I got an email to collect a brand new, larger Peugeot. I think it's a 308. Out the box with 2000 on the clock.
On the negative side:
Yes, they sell you a full insurance - your choice - as do ALL the car hire companies
Yes, they block a deposit on your credit card for accident damage - only if you don't take the extra insurance - as do ALL the car hire companies.
Yes, they charge more for filling the car with petrol - as do ALL car hire companies.
Have rented for the second time at Gold Car Malta. No Problems! Very good service.
This May I rented with Hertz. At arriving at Malta Airport NO car was available in size we reserve since 7 month! Same story for a english couple with the same problem before me.
After a long discussion without result with Hertz I called the police. Yes, I know they cant help but it looks not good for Hertz if the police is standing at the front desk .........
In the meantime I remember Gold Car. So I ask them if they have a suitable car for 4 pax and huge luggage available immediately. They had. I got a nearly new Peugeot 308 with 2000 km runned.
Last time a tire was damaged on my car. Because I now EVERY rental company will charge me with a big amount of money for this I choosed to go to a repair shop and they changed it for me for 50 Euro.
Think always: If you lent your car dont you want it back in a good condition too?! Its a rental be gentle! :-)
As far as I saw on maltes roads Gold Car has the most versatile rental fleet. This is needed specially for families with 4 to 6 pax. All other companies offer you car tpes like Kia Picanto or similar.
Imagine arriving in a foreign country and your first experience of speaking to a local is the hire car company whom I might add are getting your custom. Goldcar staff at the airport seemed to completely indifferent at best and rude at worst to the level of service they gave. Upon requesting my car the tried to sell me insurance. When I declined they started talking to me in a rude and abrupt manner to such an extent I decided that in fact I do not want to proceed with the rental any more. They then said they would charge me 69EUROS for cancelling for something I had already paid for. I had to take the car in the end. A car I might add was a plastered with their slogans and stickers all over it. In summary, a terrible experience with the staff, poor car and put an all rounder dampener right at the start of the holiday. Such a shame.