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Just don't use Goldcar
1900 Euro deposit not returned after 5 weeks
The car we hired was great, and the actual hire fee was good value, but I am having problems getting the deposit refunded. I paid 1900 Euros deposit on my credit card and this has not yet been refunded, even though it is now 5 weeks since I returned the car in perfect condition. I have emailed and tried phoning but can't get through. So I am not happy with the service as I have now had to pay the amount on my credit card - which is a lot of money - and have no idea when I will get it back.
Perfect cheap rental
Tout s' est bien passé lors de ma location qui a duré 5 jours. Très peu d'attente lors de la prise en charge à l'aéroport et aucune à la restitution.
Par ailleurs, j'ai dans un premier temps fait le choix d'une boite automatique puis j'ai changé d'avis et l'échang de véhicule s'est fait très simplement et sans frais. Mon véhicule était en exellent état. En fait, il était quasi-neuf (2600 km)
concernant les assurances supplémentaires proposées, elles ne sont pas obligatoires. J'ai fait le choix de m'en passer et je n'ai pas eu de problème.
Personnel serviable et à l'écoute.
pour louer à partir de la France, je suis passé par Rentalcars.com.
Très bonne expérience, rien à redire.
VIA GOOGLE TRANSLATE:
I worked it out well during my rental that lasted five days . Very little wait when picking up at the airport and no restitution.
Moreover , I initially opted for an automatic gearbox and then I changed my mind and EXCH vehicle has done very simply and without charge. My vehicle was in exellent condition . In fact, it was almost new (2600 km)
for additional insurance proposed, they are not mandatory . I made the choice to live without it and I have not had a problem.
Helpful and attentive .
for rent from France, I went through Rentalcars.com .
Very good experience, no complaints.
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Deposit stolen despite buying their surcharged insurance
My relatives rented a car from Goldcar MALTA over the last week, 14-19 of September. They was pushed to buy their super relax cover insurance, which I did. Later on the third day, my father noticed a dent that could only be seen if viewed from a distance, as it was in the lower bodywork. He called them immediately and informed them (16.09 9.49), as per their instructions for the super relax cover, and was told to “not worry about it”.
Upon returning the car the parking attendant, Mevrui, agreed that it was old damage caused by the previous renter, but still charged me 1150 euros as a “procedure”. He claimed that we would receive it back “from the insurance company”. He made no mention of my super relax cover, nor of the claiming procedure. My parents left the country shortly that morning.
During the afternoon, I went to speak with the attendant, who claimed that we would be able to claim it back online, even though our insurance was with goldCar. The rental office personnel gave me blank stares, while the head office simply told me that they would look into it.
Following our departure from Malta, we have been in constant contact with the Malta Office. We have got them to admit that we had super relax cover insurance, However, they are still refusing to return the deposit, on the technicality that I did not get a police report, despite him calling them and confirming that it wasn’t necessary after spotting the damage.
I’m extremely distressed about this situation and in case I cannot reclaim the charged amount as promised by GoldCar, I will pursue action with the European Consumer Protection Agency.