Unverified Renter Reviews
Biggest SCAM - DO NOT i Repeat DO NOT USE GOLDCAR
Got a car rented at the airport in Malta for 5 days via a UK agent. On day 1 the car would not start, i called their support and said if it happens again to return it. It didn't happen again until 3 hours before I returned the car back to the airport, I entered the vehicle and suddenly the car would not start again. I called Road-Support and instead of a mechanic, an employee of Goldcar came who concluded (without checking the engine) that it was a fault with the 'Catalytic Convertor' and that I should be charged 1,100.00 Euros!!!
When I asked how could he possibly conclude it was the 'Catalytic Converter' he said let me ask my manager. He called his manager and his manager (over the phone) concluded it was the catalytic Convertor. The employee asked me to sign that I agree with this damage. I told him I don't agree because it's not a damage, it's wear-and-tear , I had no accidents, no crashes, did not go over the speed limit, did not miss-use the car . He said that it's either I sign or they take the 1,100.00 Euros anyway from my deposit. He went on to say that if I don't sign then I lose 1,100.00 Euros from my deposit where-as if I signed I would be eligible for a refund from the UK Agent from where I book the car.
I asked him how would i possibly get a refund from the UK agent and he said that the specific UK Agent (Auto-Europe.co.uk) provides an insurance by default with every booking and that the UK agent would refund me up to 1,100.00 Euros.
With 15 minutes left to appear at the airport before my check-in closed, I had to make the rush decision and accept and sign his paper.
The result: I got charged 1,100.00 Euros from Goldcar for a problem that already existed! The UK Agency refused to refund me any money back on the basis that I have no insurance with them.
Goldcar then replied to my email asking for a refund saying that I should have purchased the 'Super Flex Insurance' if I did not want any troubles with them (which cost 250.00 Euros for 5 days).
I am now going through the legal route as well as going to report them to:
- the European Consumer Centres Network
- Malta Tourism Authority
- Malta Competition & Consumer Affairs Authority
- Personal lawyer based in Malta
The Goldcar employee lied and misled me about:
- That I was being covered by insurance from the 3rd party agent (auto-europe.co.uk) for any issues up to 1,100.00 Euros which was a lie, I was not
- That the problem with the car was the 'Catalytic Convertor' even though he did not check the car to make that conclusion
- Threaten me that if I did not sign the paper then Goldcar would still get the money from my deposit and that I would lose my right to Claim it back. This is the biggest misleading information he gave me because it turns out that as a VISA Cardholder I would have been able to cancel any pre-authorization and block them from taking my deposit, but he lied.
- He admited that he was not a mechanic but an employee so he could have not possibly know that the problem could be with the 'catalytic Convertor'.
I'm giving Goldcar 1 more day to reply to my emails and confirm that they will refund the money back to me else my company is taking further action .
Bottom Line: DO NOT RENT FROM THIS COMPANY THEY ARE SCAMMERS.
I just received an unauthorized charge of £22.50 on my credit card today 26 Feb 17 - I hired a car with full Gold package in Malta in November 2016 - everything was paid and the car was returned and accepted back by member of staff with full tank of petrol. No email address is on website and phones are not answered - I have told my bank to refuse and reject this charge but can you Gold Cars advise what its all about please ? Thank you
Imagine arriving in a foreign country and your first experience of speaking to a local is the hire car company whom I might add are getting your custom. Goldcar staff at the airport seemed to completely indifferent at best and rude at worst to the level of service they gave. Upon requesting my car the tried to sell me insurance. When I declined they started talking to me in a rude and abrupt manner to such an extent I decided that in fact I do not want to proceed with the rental any more. They then said they would charge me 69EUROS for cancelling for something I had already paid for. I had to take the car in the end. A car I might add was a plastered with their slogans and stickers all over it. In summary, a terrible experience with the staff, poor car and put an all rounder dampener right at the start of the holiday. Such a shame.