Goldcar Car Rental - Malta Luqa International Airport - MLA - Malta
- Manual / Stick Shift
- Automatic Transmission
- Estate / Stationwagon
- Minivan / People Carrier
Verified Renter reviews ®
GoldCar Malta (Int Airport) Scammed/overCharged For Damages.
Goldcar Car Hire (Malta Int Airport)
Beware they're crooks and they make their money from scamming people for extortionate prices. If you've already booked with them and don't want to cancel as there is a high fee make sure to take pictures of the car before hand and a videos is a must! don't make my mistake. When i returned the car i admit i had a slight scratch (just a scratch no dents etc) on the front bumper, i had got charged 440 euros for this on top off, 130 damage admin fee and 80 euros for the cars being out of service for 2 days (i showed the picture to a local garage and they said they would charge no more than 80 euros to fix) on top of this there was a scratch on the passenger side wing wirror, i'm pretty sure it was there before i picked up the car, me and my friends did not know about it untill we dropped the car off, so that's 220 euro added to the damages, all in all totaling up to 1000 euros! I was upset about this but was re-insured again and again by the goldcar hire workers when i returned the car im fully covered from the insurance company i booked through with (argus car hire) that i wouldn't have to pay a penny along as the excess is under 1400 euros im covered for all this, they explained the process of sending them the reciepts, the forms, the links you go on etc. So i signed for the damages based on this and got my flight back home. Then phoned up the insurance company only to find they've lied! im covered for anything over 1400 euros anything under that i have to pay, so i paid for everything, really not happy as i wouldn't off signed for the damages otherwise as i admit the scratch was mine i should only of paid 220 euros on that on top of fees (that's still expensive) but the fact i forked out a 1000 euros for the damage done is a joke, im suprised this company is still going, they're con artists and I don't know how they get away with it, they've got it down to an art.
Other things to mention
• When I picked up the car I was given no diagram of the car to mark out any signs of damages (I was unaware about this until my parents lectured me on it when I arrived back home, I'm 21). they simply started up the car for me and told me to walk around the car for signs of damages, at the time I couldn’t see any damages.
• The car I requested on Argus was a Opel Astra, the car I got was a Peugeot 2008 SUV, a much bigger car then expected (not great for driving in narrow streets in Malta like silema and Valletta)
• GoldCar Rentals Malta, google reviews, are really bad, a lot of people have been scammed out there money with similar stories.
• I could not find an email directly locating to Goldcar Rentals, I did find an email supposedly directed to their CEO… I sent them an email explaining the situation and that I wasn’t happy, they replied back to me saying they are looking into it and investigating it, which is weird cause they never asked for a pacific car details such as the number plate or customer code or even my name, anything like that, so how can they identify the car/incident?
(they also give you super relax cover or something stupid where if you have any damages to the car, ring them or report it within an hour or the cover is void, this is a con, the contract as a whole is a con with unfair terms, but they know you are not likely to cancel when reading through it or not sign it as there is a 50 euro cancellation fee i belive so you go ahead and sign the contract with rubbish terms).
Best bet, pay extra for a more reputable car hire company.
AVOID AT ALL COSTS
BEWARE of renting from Gold Car in Malta
14.08.2016 14:26 Our car hire was arranged for Friday August 5th with collection from Malta Airport with Goldcar. Unfortunately we did not make our flight due to accident and delays on A14 and then delays at car parking and even further delays with security clearance. The boarding gate just closed as we got to the gate. I tried to contact Atlas Choice to rearrange the car collection to the following day but your office was closed. I also had family in Malta phone your partner Goldcar office at Malta airport to rearrange the car pick up but despite them calling repeatedly throughout the evening prior to the pick up time no one ever answered the phone. On Saturday August 6th I contacted your office and your customer service advisor said he would contact the Goldcar office at Malta airport to see if he could rearrange the pick up. Your advisor called back later that morning when I was at Gatwick airport about to board our rearranged flight and said no one answered the phone to him either despite calling numerous times. Your customer service advisor said we would have to go to the Goldcar desk at Malta airport and see if they would supply the car but said that it may have been cancelled as a no show. I asked what happens in that case and he said that we would have lost the car and that we would not get a refund. When we got to Malta Goldcar said the hire had been cancelled as a no show and worse still they didn't have any cars available for hire. We had to arrange taxis to our villa near then arrange alternative car hire and pay again. I have been informed by Goldcar that they will not receive payment from Atlas Choice for the car and that my payment is held by Atlas Choice. I am writing to request a refund of my payment as I feel I did everything possible to rearrange the car collection prior to my scheduled pick up time but as Atlas Choice had not provided any phone number that could be contacted it is a failure by Atlas Choice that has caused this. I have notified my bank that I will be requesting a charge back on this payment if I can not resolve this with Atlas Choice within 7 days. I think it is unacceptable that the service I paid Atlas Choice for has not been provided. I would have been happy to collect the car 1 day later which was after all still within the hire period which I paid for.
16.08.2016 09:47 - Viktorija Thank you for contacting Atlas Choice complaints department. Atlaschoice aims to resolve complaints within 28 days of receipt. If the nature of your complaint is with our partner at the pick – up country we will assist you by opening the communication and dialogue between yourself and our partner , however Atlas Choice maybe unable to respond specifically to any points raised. Please ensure that you take note of your ticket number in order to see your progress. Please don’t open new tickets for the same booking number or complaint, as this will simply delay the response and override the previous ticket that is in progress.
16.08.2016 13:06 Good Afternoon, Thank you for your reply, I'm afraid that I can not accept that my complaint is with the agent you assigned the hire to as my business was conducted with Atlas Choice. Should you have an issue with the agent you assigned the hire to then that is for you to resolve. Simply passing the buck to your agent is not acceptable as my business was conducted with Atlas Choice and who you assign as your agent is beyond my control. As I explained in my initial email I intend to initiate a charge back with my bank for the amount paid to Atlas Choice if I can not resolve this matter with Atlas Choice. Could you reply letting me know if you intend to refund my payment to Atlas Choice, if not I will instruct my bank. Chris Hawkins
19.08.2016 13:21 Good Afternoon, As I have not received a response to my message on your system dated 16/08/2016 I will be instructing my card provider to charge back the full £234.29 charged to my card. It is disappointing that Atlas Choice has chosen not to discuss the issues surrounding this booking. Should you wish to discuss this please feel free to contact me on my mobile 07782 xxxxxx or alternatively by the email you have used previously. Thanks You Chris Hawkins
19.08.2016 14:46 - Viktorija We would like to inform you that we still haven’t had any response from our partner and we have e mailed them again to respond to your query.
They simply destroy my vacations in Malta!
Unverified Renter Reviews
I just received an unauthorized charge of £22.50 on my credit card today 26 Feb 17 - I hired a car with full Gold package in Malta in November 2016 - everything was paid and the car was returned and accepted back by member of staff with full tank of petrol. No email address is on website and phones are not answered - I have told my bank to refuse and reject this charge but can you Gold Cars advise what its all about please ? Thank you
Imagine arriving in a foreign country and your first experience of speaking to a local is the hire car company whom I might add are getting your custom. Goldcar staff at the airport seemed to completely indifferent at best and rude at worst to the level of service they gave. Upon requesting my car the tried to sell me insurance. When I declined they started talking to me in a rude and abrupt manner to such an extent I decided that in fact I do not want to proceed with the rental any more. They then said they would charge me 69EUROS for cancelling for something I had already paid for. I had to take the car in the end. A car I might add was a plastered with their slogans and stickers all over it. In summary, a terrible experience with the staff, poor car and put an all rounder dampener right at the start of the holiday. Such a shame.