Review Detail

BDS
Overall rating 
 
3.5
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
4.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Unauthorized Charge

I just received an unauthorized charge of £22.50 on my credit card today 26 Feb 17 - I hired a car with full Gold package in Malta in November 2016 - everything was paid and the car was returned and accepted back by member of staff with full tank of petrol. No email address is on website and phones are not answered - I have told my bank to refuse and reject this charge but can you Gold Cars advise what its all about please ? Thank you

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear BDS,

Please take into consideration to contact with us directly through our Customer Service system so we can look into this on the following link by sending us a query on the bottom right of our website: https://www.goldcar.es/en/atencionCliente/

Kind regards,
Victoria R,
Goldcar Representative.

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