Thrifty Car Rental - Montego Bay Sangster International Airport - MBJ - Jamaica

AirportThrifty Car Rental - Montego Bay Sangster International Airport - MBJ - Jamaica

 
1.0 (1) Verified Renter Rating®
 
1.6 (5) Unverified Renter Rating

Details

Address
Montego Bay Sangster International Airport
28 Queens Drive
Montego Bay - Jamaica
Country
Jamaica
Phone
876 952 1126
Latitude
18.4693604
Longitude
-77.9213791
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
JMD - Jamaican Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Misleading Company

I reserved a Toyota Carolla with Thrifty at the airport in Montego Bay Jamaica, 7 months in advance. I received a confirmation number. We were celebrating our 14th year anniversary, vehicle to be picked up Dec. 22.2016, one day before our anniversary. To make a long story short. They told me its first come first serve with or without reservation. They had no vehicle for me, manager was not available, customer service was horrible. Assistant manager was called and he could no resolve the problem. My flight landed in the night so I was stranded at the airport with my husband and my 3 children. DON'T EVER BOOK with THRIFTY

Service

Mentionable Staff
None
Comments
Bad customer service
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Unverified Renter Reviews

5 reviews

Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
3.8
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

WORST RENTAL COMPANY EVER, STAY AWAY!!!

DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY!!
This is by far the worst company I have ever had the displeasure of working with! I travelled to Jamaica for my grandfather's funeral and rented a car from these people. Firstly, I reserved the car on Expedia about a week before my arrival and the price quoted was $144.45 (for Nov. 2-7). Upon arrival, the price more than doubled to over $330 (I've since learned that while international thriftys are independently owned, they MUST honor the quoted prices)!! So right there, they violated company policy and THIEF MI MONEY! Nevertheless, I paid the price demanded and went out with personnel to pick up my car. To my horror, the car they wanted to give me was some old dent up, dent up dirty mess! I promptly told them that I did not want that car, and upon being told there were no more options, I told her I would need to cancel the transaction, and take my business to Budget (who I always rent from anyway)! Upon hearing this, the young lady then said that she would "upgrade me" because the following day was my birthday. Ok, I can take that! The upgrade was a Toyota Premacy which to me looked like a hearse but I didn't mind too much because it was in better shape than the initial car they tried to give me. However, the outside was filthy as was the inside (and one of the seats in the second row was broken). I was anxious to get home to my family so I took it despite it's flaws. I drove the car from Montego Bay to St. Ann and realized something was really weird about the way it drove and found that it was slow to stop when I applied the break. But I was in such a hurry to be with my family, I didn't think too much of it. Once I got into town, I needed to make a stop so I parked the car. When it was time to leave, I saw a family member and asked him to go get the car for me. When he came back with the car he asked me "how in the hell I drove that car all the way from Montego Bay?" When I asked why, he said because the car had ZERO BRAKES!! Literally, the brake touch the floor and he had to keep pumping it to try to get the car to stop!! It is then that it dawned on my that the "weirdness" I recalled with the car was actually because it had no brakes! I immediately got on the phone and called Thrifty. I was connected to the Manager Mr. Wilson, who had the unmitigated gall to ask if I could DRIVE THE CAR WITH NO BRAKES BACK TO MONTEGO BAY! I told him absolutely not, as I did not come to Jamaica to die! I demanded that they send me a comparable replacement car, which they agreed to do the following morning. I also pointed out the fact that the car was given to me with a quarter tank of gas despite my reservation stating that the car was to be given to me FULL and returned FULL. I had already filled up the tank and so I told Mr. Wilson, that whatever was sent to me the following day must also have a full tank of gas because I was not going to fill up two cars in only days. He promised that he would ensure that the replacement car is brought to me with a full tank of gas. The following day, I receive a call from the driver who called to say he is at the meeting point. I hurriedly put on my clothes and went to meet him. To my dismay, they sent me the very same mash up, dent up, tiny car I initially refused when I landed! I was livid, and expressed my dissatisfaction to the driver, who claimed that nothing was communicated to him and he was not aware he was supposed to bring me a Premacy! He called Mr. Wilson, and handed me the phone. I asked Mr. Wilson what had happened since he not only promised me a comparable car, but he promised that the car would have a full tank of gas (the new car had a quarter tank, AGAIN)! He attempted to apologize but what was I to do with his apology? I was completely dissatisfied and felt bamboozled. He then said that I would be given a refund for the gas and some accommodation would be made for the inconvenience of being rented a car with no breaks and them bringing me some BS car I didn't want in the first place. I handed the phone to the driver, who then got into an argument with Mr. Wilson and actually hung up the phone on him! After he came off the phone he then said Mr. Wilson is an idiot and does not know what he is doing, and that he was been working at Thrifty for way longer than Mr. Wilson. Mr. Wilson working in banking all his life and has now made the move the Thrifty and is clueless! Yes!! All of this to the me, the customer! I reluctantly took the keys to the replacement car as after all, I was only on the island for another 5 days and NEEDED to get around. However, as I got ready to leave, the driver indicated that he would bring me the car I was promised later that day because he lived in Duncan (which was not far from Brown's Town). I have now been back in the states for two weeks and I am STILL WAITING FOR THE REPLACEMENT CAR!!!!

I went to see Mr. Wilson about my "gas expense refund" and accommodation for the inconvenience and he conveniently told me that any accommodation would need to come from the head office and would take a week (how convenient, given that I needed to leave the island in a couple hours). He provided me with his telephone number for follow up at my request. I have now been back in the states for exactly two weeks and I have yet to see a refund of any kind into my account and neither Mr. Wilson nor anyone from Thrifty has attempted to reach me! THIS COMPANY IS THE BIGGEST SCAM EVER! DO YOURSELF A FAVOR AND GO TO BUDGET OR ANOTHER REPUTABLE COMPANY! THEY ARE LIARS AND THIEVES!!! MI WANT JUSTICE!

Was this review helpful to you? 
Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Never rent from these people

I ended up getting 5 car in 6 days and if you added them all up they couldn't make 1. All of there cars should be in a junk yard I had to wait 5 hours for them to replace the car which had broken down as it brakes failed on which they said they would give me an upgrade for all my troubles, the car they sent me was disgusting to say the least. I could go on forever but just read the other reviews. I wished I had before booking with this company. I don't know how they get away with this

Service

Comments
Garbage
Was this review helpful to you? 
Overall rating 
 
1.7
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

The Worst Car rental location in the world

I received the car dirty both inside and out. The car was between 10-15 years old which I wasn't happy about. The worst the breaks didn't work (not even a little). I had to return the car a few days early due to the non functional breaks and the awful smell of a dead person inside. I wasn't a happy customer especially when I found out they charged my credit card the full 9 days when it should have been only 4 days.I talked to customer service both at the International location and US with no support. This will be the last time that I rent from a Thrifty location. 

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Do Not Rent here you will be sorry.

SCAM SCAM SCAM. Insurance is a scam and they over charge at the POS pad.
They do not accept credit card insurance.Without a ton of leg work that you have to do and fight for it when you get home and file a claim with your credit card company..Just reserve somewhere else.
You get the car on empty, old cars, a nightmare. Go to Budget next door, rented in Mobay many times, never again at Thrifty.

December 2015.

Service

Mentionable Staff
none... they all scam you
Was this review helpful to you? 
Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Thrifty Car Rental - Jamaica

I rented a car using this company for the first and will be the last time. When I arrived, the staff made it sound like I was getting a reliable car. Well that was so wrong on so many levels. The first car they brought to me had a flat tire. Who rents a car with a flat tire? The next they brought out - they called it an upgrade - had no working headlights, whenever you turned any corners on the road it made clacking noise and so much more. I brought the car back and ask for a refund. Instead of giving me a refund, the company charged my credit card for the full amount, even though I never used the car for the entire seven days. When I called them about it, they pretended they knew what I was talking about.
Anyone consider renting a car in Jamaica - dont rent from Thrifty because you will end up being cheated.

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