Hertz Car Rental - Montego Bay Sangster International Airport - MBJ - Jamaica

AirportHertz Car Rental - Montego Bay Sangster International Airport - MBJ - Jamaica

 
1.0 (1) Verified Renter Rating®
 
1.2 (1) Unverified Renter Rating

Details

Address
Montego Bay Donald Sangster International Airport
Montego Bay - Jamaica
Country
Jamaica
Phone
8769790438
Latitude
18.4666667
Longitude
-77.9166667
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 22:00
Tuesday
08:00 - 22:00
Wednesday
08:00 - 22:00
Thursday
08:00 - 22:00
Friday
08:00 - 22:00
Saturday
08:00 - 22:00
Sunday
08:00 - 22:00

Currency/Tax/Deposit

Currency
JMD - Jamaican Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
30.00

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
11.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
7.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
7.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
7.00
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Verified Renter reviews ®

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Ruined Vacation

Please avoid renting from this location. Reserved a car over one month and on arrival was told no vehicle was available and they were unable to source a similar kind. The manager and staff were not helpful and after waiting about 4 hours to get another car we eventually had to get a taxi to our hotel. They did even offer to transport us to our hotel as it was Hertz fault we were stranded. Our vacation was ruined as we had to travel by taxis for the rest of the time which was far more expensive. Pissed off traveler.....never again Hertz Mntego Bay...December 2016

Service

Mentionable Staff
Manager and representative
Comments
Rude, not helpful and discourteous.
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Unverified Renter Reviews

1 reviews

Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
2.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
2.0

Warning

Anybody thinking about renting a car at this location I warning you don't do it or you will be upset.I reserve a car one month before the pick date and when I got to the location no car was there. I was told I have to wait till someone drop of a car before I could get it. I was disgusted. Finally sombody return a vehicle after almost two hours waiting at the airport and I was feeling a sign of relief, oh was that short live. Hertz wanted me to come up with 1000 dollars for them to hold even though my credit card was taken care of the insurance. I didn't have that of money, the only options that was left was to take their high rate insurance at 35.00 per day...Even when my credit card company was providing protection.I went from a 471 dollar rent to a $800 dollar rental for 10 days wow. I returned the car one day early cause I ran outta money and was feeling happy to drop this Yaris with no power off. Was my happiness short lives. There was a damage on the rear bumper that was pointed out to me, and was marked in the approximate location prior to driving this vehicle. This came back to haunt me.The told me that I did the damage because the contract did not point out the specified location of the damage.I assured them I didn't do it and show that this area was already work on before. You could also see paint at the chipped Bondo area. They didn't listen and I declined to pay. The next day l look at my balance and the charge 150.00 to my card to fix a damage that I didn't do. I didn't authorize this charge, and sombody from the company fraudulently charge me for the damage. I dispute it with my credit card company and the gave me back the amount. Im warning you stay away from Hertz Montego Bay airport 

Service

Mentionable Staff
Bad customer service
Comments
Don't rent here
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