Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Misleading Company

I reserved a Toyota Carolla with Thrifty at the airport in Montego Bay Jamaica, 7 months in advance. I received a confirmation number. We were celebrating our 14th year anniversary, vehicle to be picked up Dec. 22.2016, one day before our anniversary. To make a long story short. They told me its first come first serve with or without reservation. They had no vehicle for me, manager was not available, customer service was horrible. Assistant manager was called and he could no resolve the problem. My flight landed in the night so I was stranded at the airport with my husband and my 3 children. DON'T EVER BOOK with THRIFTY

Service

Mentionable Staff
None
Comments
Bad customer service
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