Hertz Car Rental - Naples - Port Harbour - Italy
- Commercial Van
- Commercial Truck
Unverified Renter Reviews
Overwhelmed staff, poorly managed
Although the vehicle was in good shape with low mileage, and the location was convenient, our experience was quite negative at the Naples Harbor location. We had to wait over 1 and a half hours to pick up our car. We had a reservation for noon, arrived at 11:45 and did not leave until after 13:30. When I asked for an update from staff and mentioned this, the manager rudely replied that he had to wait as well, since the location closes at 13:00. What rental car location closes at 13:00 in peak season on a Saturday? Overall very frustrated, and would not recommend. Just take a train.