Hertz Car Rental - Florence Peretola Airport - FLR - Italy

AirportHertz Car Rental - Florence Peretola Airport - FLR - Italy

 
0.0 Verified Renter Rating®
 
2.1 (1) Unverified Renter Rating

Details

Address
Forence Airport
Florence - Italy
Postcode
50145
Country
Italy
Phone
055 307370
Latitude
43.802195
Longitude
11.2010962
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:30 - 23:30
Tuesday
08:30 - 23:30
Wednesday
08:30 - 23:30
Thursday
08:30 - 23:30
Friday
08:30 - 23:30
Saturday
08:30 - 23:30
Sunday
09:30 - 23:30

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Commercial Van
  • Commercial Truck

Insurance

CDW Price per Day
19.00
Super CDW Price per Day
28.00
Theft Protection Price per Day
16.49
PAI Price per Day
8.00
PAI Price per Week
56.00

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
18.00
GPS Price per Week
90.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
20.00
Baby Capsule Price per Week
60.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
20.00
Child Seat Price per Week
80.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
5.00
Booster Seat Price per Week
20.00
Roof Racks
Yes - Subject to Availability Yes - Subject to Availability
Roof Racks Price per Day
7.00
Roof Racks Price per Week
35.00
Ski Racks
Yes - Subject to Availability Yes - Subject to Availability
Ski Racks Price per Day
7.00
Ski Racks Price per Week
35.00
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
3.00
Portable DVD Price per Week
15.00
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Unverified Renter Reviews

1 reviews

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.0

Just plain terrible

Rented a car at the Florence Airport location in Italy from Hertz. The car was not what I wanted, but they didn't have anything else, so I got stuck with a Fiat manual. It was dirty inside and out. I was driving about two hours into Tuscany with the car. Half way there it started over-heating and smoking. I had to keep stopping, but after 3 hours finally arrived at our hotel. I immediately called Hertz to report it, and after spending about an hour on the phone, finally got someone to commit to picking up the car. They do NOT provide a replacement for broken down cars in Italy!!! I then had to spend another hour on the phone trying to find another car to rent from another company about 30 miles from the hotel. The next day while we were out getting another car, they came to tow away the broken down one, sent me a text to verify, and that was it. Well, they then proceeded to charge me for the full 3 day rental even though I only got to drive it for 3 hours!!!!! I have called and emailed and they don't respond to anything. I have had to dispute the charges with my credit card company, and now, even though it has been 2 months, I am still trying to get a credit for the broken down piece of junk they rented me.

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