Goldcar Car Rental - Rome Ciampino Airport - CIA - Italy
- Manual / Stick Shift
- Automatic Transmission
- Estate / Stationwagon
- Minivan / People Carrier
- Prestige / Luxury
One Way Rentals
Verified Renter reviews ®
Do NOT use Goldcar at Rome Ciampiano Airport
We had to wait 45 minutes for the staff (2 persons) to attend to the 3 customers before us. Also for us it took another 20 minutes. At all other car-hire booths customers were processed much faster and much friendlier. We had to pay more than 100 Euros for the full tank of our small car. When I said I had never had to pay for the petrol (up-front) the lady (!!) said 'well, then I must be Jesus Christ' because everybody else needs to pay up-front. What a comment !!! They wanted to sell additional insurance as well which I didn't want because I was already covered. I got a lot of attitude and silly remarks from that lady ... Why all this ???
We brought back the car with a full tank but Goldcar kept 27 Euros. Nothing of the sort was mentioned in the contract. When I complained I was told these are logistical costs. Logistical costs my foot !! When I asked them 'what kind of logistical costs' I was not given a proper answer.
First and LAST time we are using Goldcar.
Unverified Renter Reviews
Definitely Never GOLDCAR
I have also not received a full refund for the fuel which was returned full as instructed. The office is not answering the phone for me to query this.
Could Goldstar customer service please advise on this - contract 1035506
Be fully covered
Be fully covered by insurance otherwise you will be for all the damages that the car has from previous users!