Goldcar Car Rental - Bergamo Orio al Serio Airport - BGY - Italy

AirportGoldcar Car Rental - Bergamo Orio al Serio Airport - BGY - Italy

 
0.0 Verified Renter Rating®
 
1.5 (2) Unverified Renter Rating

Details

Address
Bergamo Airport
Via Dell Industria 5
Strada Provinciale 115
Orio Al Serio - Italy
Postcode
24050
Country
Italy
Phone
+39 035 335 961
Emergency Number
+39 199 111 199
Latitude
45.659325
Longitude
9.705573
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
08:00 - 23:00
Sunday
08:00 - 23:00
Drop Box for Returns
No No
After Hours Pickup
Yes - On Request Yes - On Request
After Hours Surcharge
37.00 - flight number essential

Currency/Tax/Deposit

Cash / Debit Card Information
Cash/Debit rentals are not possible
Only Visa and Mastercard are accepted
American Express | Diners Club | Postepay | Debit Cards - not accepted
Deposit
Amount equaling the Theft excess for rented car group. See Insurance/TP.
Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Empty
Additional Fuel Information
Flex Fuel is our new fuel system, in which unused fuel reimbursement will apply to ALL reservations. This system has many advantages: flexibility, time and money saver, it will give you access to special offers and low rates in this website and there is no need to refuel the vehicle before it is returned. The cost for Flex Fuel including the fuel tank is charged upon arrival. Fuel reimbursement will be processed at the exact moment of dropping off the vehicle. The price will depend on the fuels market value on the days before the start of the rental period, the vehicle model, the tanks capacity and the type of fuel recommended by the vehicle manufacturer. The price for a fuel tank is based on the average price for the Tuscany region found here. You can check the approximate price per car group using the links below. The total up front charge = tank capacity x price per litre + Flex Fuel service charge. Refunds will apply to the remaining fuel to the nearest 1/8th of a tank.
Unleaded Fuel Price
Diesel Fuel Price
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • Minivan / People Carrier
  • Prestige / Luxury
Diesel Vehicle Availability
Yes - On request for some car groups Yes - On request for some car groups
Automatic charge if car delivered is diesel
Diesel Fee per Day
2.00 per day

Age/Drivers

Minimum Age
21 years
Must have had a licence for min 1 year
Maximum Age
NA
Young Driver Surcharge
10.00 per day - under 25 years
140.00 maximum per driver per rental
Also applies if licence held less than 4 years
Additional Drivers per Day
7.00 per day per driver
Additional Drivers per Rental
98.00 per rental - 3 max

Insurance

CDW Price per Day
Included in rental price
Collision Damage Waiver Excess
800.00 - Groups X/AA/BB/CC
1200.00 - Groups D/DD/E/F/FF/L/LL/R/S/T
1600.00 - Groups G/I/J/K/P/PP
CDW does not cover damage to tyres, tyre rims, vehicle interior, outside rear view mirrors, glass, underside, or damage to the clutch
CDW does not cover fees for recharging the battery, loss of keys, tow truck or transfer by taxi after an accident
CDW does not cover deposit for replacement vehicle or compensation for the days the vehicle cannot be used due to repairs.
Excess may be reduced to Zero on purchase by taking out Additional Cover (SDW).
100.00 Accidents Administration Fee applies in case of damage if SDW is not purchased on arrival
Customers who do not wish to take out this cover must leave a deposit equal to the excess amount.
IMPORTANT: See Notes for special conditions
Super CDW Price per Day
When arriving at the office to collect the vehicle, you will be able to extend your level of cover if desired. The fee and the excess waiver (where applicable) will vary depending on the destination, season, vehicle type and rental period.
Super CDW Excess
Zero
IMPORTANT: See Notes for special conditions
Theft Protection Price per Day
Included in rental price
Theft Protection Excess
1200.00 - Groups X/AA/BB/CC
1600.00 - Groups D/DD/E/F/FF/L/LL/R/S/T
2000.00 - Groups G/I/J/K/P/PP
100.00 Administration Fee applies in case of theft if SDW is not purchased on arrival
IMPORTANT: See Notes for special conditions
WI Price per Rental
Included as part of Super CDW
Windscreen Insurance Excess
Zero

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
90.00 deposit required
GPS Price per Day
8.50
GPS Price per Rental
85.00
GPS Replacement Price
90.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
5.49
Baby Capsule Price per Rental
65.54
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
5.49
Child Seat Price per Rental
65.54
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
5.49
Booster Seat Price per Rental
65.54
Snow Chains
Yes - Subject to Availability Yes - Subject to Availability
Mobile Wifi
Yes - Subject to Availability Yes - Subject to Availability
Mobile Wifi Replacement Price
80.00 deposit taken

One Way Rentals

Domestic One Way Rental Information
One way rentals between Goldcar offices may be available.
These must be requested and confirmed at the time of reservation.
Additional charges may apply.
International One Way Rental Information
May be allowed between Goldcar locations in Spain, Italy and Portugal
Additional Charges may apply.
Request when making reservation
Permitted Cross Border Travel
Travel is allowed to Sicily and Sardinia without any additional charge.
Forbidden Cross Border Travel
Travel is allowed into France and Switzerland only if additional Travel Cover is purchased at the prices below.
Cross Border Additional Fees
40.00 per rental

T&Cs

Maximum Rental Duration
89 days
Mileage Allowed Per Day
Unlimited
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
Included
Roadside Assistance Price per Rental
Ph +39 199 111 199 - 24 hours
Loss of Keys Charge
Up to 280.00 plus tax
Loss of Registration Charge
Up to 280.00 plus tax
Loss of Licence Plate Charge
Up to 280.00 plus tax
Extraordinary Cleaning
150.00 plus tax
Fine Handling Charge
37.00 plus tax
Claim Administration Charge
Up to 150.00 plus tax
Cancellation Policy
A FULL REFUND will be processed if bookings are cancelled more than 1 hour before the pickup time.
NO REFUND for cancellations received less than 1 hour before the pickup time
No Show Fee
No refund for no-shows
Grace Period
59 minutes

Notes

The meeting point is outside the Arrivals Hall. After picking up your luggage, turn left and go straight ahead until you come to the MOTTA bar. Take the exit (Departures/Partenze - Salida Central) that is opposite the bar. Once you are outside, cross the street (you'll see a pedestrian crossing). When you get to the other side, you'll see the green cross of a Pharmacy on your right. Turn right and walk straight ahead for 20 metres until you come to a car park pay station under some stairs. Wait next to the stairs for our courtesy bus to arrive. The bus will display the Parking Go and Goldcar logos.
The Client acknowledges, and expressly accepts, that Client purchase of the GOLDCAR BASIC COVER and GOLDCAR ADDITIONAL COVER products does not entirely exempt the Client from responsibility in the event that the vehicle and/or any accessory thereof is stolen, nor does it exempt the Client in the event of a fire, if these events take place in the following regions: Campania, Puglia, Sardinia, and Sicily. In this case, Client liability shall be limited to paying a penalty equal to (Basic cover/Additional Cover) - Groups AA, BB, CC, CG, R, S, X, XG = 2000.00 / 1750.00 | Groups D, DD, DG, E, F, FF, L, LL, N, T, V, VV = 3500.00 / 3000.00 | Groups G, GG, I, J, K, P, PP, H, KF, M, O, Q, SF, U = 5000.00 / 4500.00
If vehicle is returned after the 59 minute grace period, a charge of 37.00 plus an extra days rental will apply. On the other hand, if a client does not receive their car within 59 minutes of signing a rental agreement, Goldcar will compensate the client. Even in the case of a re-directed flight, if a client collects the car from a station that is different from that originally booked, an additional charge of 55.00 will apply.
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Piracy

Goldcar in Bergamo Airport (Milan, Italy) has drawn illegal fees from my Mastercard. They have invented a "Diesel Fee"on 12 EURO that they have taken. Also I asked to pay in EURO but they have deducted the money in DKK. Finally they charged 40 EURO from each of the 10 customers that were on a plane that was 10 minutes late. I accept there may be a fee but 400 Euro is piracy! I have contacted them several times but they have not returned the money.

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear moped,

Regarding your comment, we understand that you have booked a Flex-fuel rate, which means you can collect your car with a full tank and return it as suits you. For that reason, this rate also includes fuel handling and administration fees. Then at your return, our agents would make a refund of the difference of fuel left.

About the late check-in fee, please note that it is stated on our Terms and Conditions (https://www.goldcar.es/en/tc/) on the section 7.6: "There is an additional local charge of € 40.00 for all vehicles collected outside office opening hours. Goldcar may request the flight number prior to the hire."

Kind regards,
Victoria R,
Goldcar Representative.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

DONT TRUST GOLD CAR

NEVER rent a car from gold car company!!!!!!!they will charge your credit card with extra costs without informing you!!!i have rent a car from gold car in rome for 14 days with full extra coverage! my contract writes '' If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a € 40.00 traffic fine management fee.'' i received two fines and they charged my credit card firstly 40 euros and after 12days again 40 euros without informing me!!!! i asked them to help me with the payment of the fine but they couldnt!!! if they could not help me how to pay the fines why they are receiving 40 euros management fee??????they dont have professional behavior !!!they are THIEVES!! they have my credit card number and they steal money whenever they want!!!!

Service

Mentionable Staff
NO SERVICE AT ALL
Comments
THEY WANT TO HELP UNTIL THE TIME THEY WILL TAKE THE MONEY!AFTER TAKING THE MONEY THEY DONT HELP THE CUSTOMERS!!!
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Customer,

We have responded to you via Trust pilot and private email.

Kind regards,
Victoria R.
Goldcar representative

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