Review Detail
(Updated: October 25, 2015)
Overall rating
4.0
Miles/Kilometres on Pickup
5.0
Location Convenience
5.0
Staff / Quality of Service
1.0
Vehicle Condition - Outside
5.0
Vehicle Condition - Inside
5.0
Surcharged by Europcar
Europcar has surcharged me for damage. I was not aware of any damage and they did not point any out to me. Since arriving home I have been sent a photograph purporting to be damage under a door. I don't seem to have any means of rejecting this or challenging it. Basically I see it as theft.
UPDATE October 25th 2015
I'm happy to update this. I complained and they have refunded the charge. No explanation given - but I'm no longer feeling mugged.
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