Review Detail
(Updated: October 25, 2015)
Overall rating
4.0
Miles/Kilometres on Pickup
5.0
Location Convenience
5.0
Staff / Quality of Service
1.0
Vehicle Condition - Outside
5.0
Vehicle Condition - Inside
5.0
Surcharged by Europcar
Europcar has surcharged me for damage. I was not aware of any damage and they did not point any out to me. Since arriving home I have been sent a photograph purporting to be damage under a door. I don't seem to have any means of rejecting this or challenging it. Basically I see it as theft.
UPDATE October 25th 2015
I'm happy to update this. I complained and they have refunded the charge. No explanation given - but I'm no longer feeling mugged.
Was this review helpful to you?
Comments
3 results - showing 1 - 3
Ordering
3 results - showing 1 - 3
Latest Reviews
Francis Lippett
"I happily paid the fees for a sat nav and an extra driver. But I was not told a security deposit would be held. However when I checked the documents after leaving the office I found 300 euros had been withdrawn from my..."
Roy Wheeler
"I rented a Fiat Qubo from Dollar at Fiumicino Airport,Rome.
It is not the best looking of cars but it did a good job."
"Although the vehicle was in good shape with low mileage, and the location was convenient, our experience was quite negative at the Naples Harbor location. We had to wait over 1 and a half hours to pick up our car. We had a reservation for..."
"I turned up at the counter expecting to pick up my reserved car quickly. I had already spent two hours waiting to get through passport control - not that this was a problem for Avis. There was no one waiting at other counters. Only at..."
" Goldcar in Bergamo Airport (Milan, Italy) has drawn illegal fees from my Mastercard. They have invented a "Diesel Fee"on 12 EURO that they have taken. Also I asked to pay in EURO but they have deducted the money in DKK. Finally they charged 40..."
" They claim damage that was on the car, even when it's photographed by their employee with the yellow tablet and even when I have photographes with date and place by myself. And they try to sell extra insurances. Of you don't accept, they invent..."
" Hired a car in August, I already purchased my extra insurance in the UK. When I got to the desk their was a queue and the people waiting seemed to be arguing with the staff about the extra insurance charges. When I was served..."
" We rented a full size 9 person van at this Avis location. What we got was a 7 person SUV with room for 2 bags. (Although we booked through Expedia, I also called Avis to verify that it would hold us and an average..."
" Goldcar tried to charge 70 euro's for "late return" while the person receiving the car confirmed me everything was fine and my deposit would be fully returned. Total rent was 50 euro's, no matter which exact hour I would return the car that day...."
October 24, 2015
October 25, 2015
October 25, 2015