Poorest attitude I've ever seen
I happily paid the fees for a sat nav and an extra driver. But I was not told a security deposit would be held. However when I checked the documents after leaving the office I found 300 euros had been withdrawn from my debit card without any explanation on the contract. When the car was returned I was first accused of causing extra damage. Thankfully my wife had photographed the entire car before pick-up and we could disprove the accusation. Then when I enquired about re-depositing the 300 euros into my account I was told "you are a stupid man". The franchisee later appeared and repeated the insult. It was only when I threatened to phone the police that he promised to repay the money.