Avis Car Rental - Rome Leonardo da Vinci Fiumicino Airport - FCO - Italy

AirportAvis Car Rental - Rome Leonardo da Vinci Fiumicino Airport - FCO - Italy

 
4.0 (1) Verified Renter Rating®
 
1.2 (2) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Roma Fiumicino Airport
Rome - Italy
Postcode
00050
Country
Italy
Phone
+390665011531
Latitude
41.7713671
Longitude
12.2267557
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 24:00
Tuesday
07:00 - 24:00
Wednesday
07:00 - 24:00
Thursday
07:00 - 24:00
Friday
07:00 - 24:00
Saturday
07:00 - 24:00
Sunday
07:00 - 24:00

Currency/Tax/Deposit

Currency
EUR - Euro
Tax Rate
21%
Airport Surcharge
16%

Vehicles/Fuel

Fuel Policy
Full to Full
Additional Fuel Information
Vehicles must be returned full. If not, a service charge of 13.00 plus the cost of fuel will apply.
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • Minivan / People Carrier
  • Convertible
  • Prestige / Luxury

Age/Drivers

Minimum Age
21 years - Groups A/B/C/D/E/F/G/J/K/M/P
25 years - Groups H/L
Young Driver Surcharge
15.00 per day - under 25 years
150.00 maximum per rental
Additional Drivers per Day
7.00
Additional Drivers per Week
49.00
Additional Drivers per Month
105.00

Insurance

CDW Price per Day
14.46 - Groups A/B/C/J
17.56 - Groups D/E/I/N
18.08 - Groups F/G/H/K/L/M/O/P
Collision Damage Waiver Excess
850.00 - Groups A/B/C/D/E/I/J/N
1300.00 - Groups F/G/H/K/L/M/O/P
Theft Protection Price per Day
13.43 - Groups A/B/C/D/E/I/J/N/O
16.53 - Groups F/G/H/K/L/M/P
Theft Protection Excess
850.00 - Groups A/B/C/D/E/I/J/N
1300.00 - Groups F/G/H/K/L/M/O/P
LIS Price per Rental
Included - 2.5 million Euro coverage per event
PAI Price per Day
11.00
Personal Accident Insurance Excess
70.00
PPI / SPAI Price per Day
13.00
PPI / SPAI Excess
70.00

Equipment

GPS Unit
Yes Yes
International One Way Rentals
Not allowed
GPS Price per Day
14.40
GPS Price per Week
100.80
GPS Price per Month
144.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
20.50
Baby Capsule Price per Rental
61.50
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
20.50
Child Seat Price per Rental
61.50
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
6.00
Booster Seat Price per Rental
18.00
Snow Chains
Yes - Subject to Availability Yes - Subject to Availability
Snow Chains Price per Rental
42.00
Ski Racks
Yes - Subject to Availability Yes - Subject to Availability
Ski Racks Price per Rental
32.91

One Way Rentals

Domestic One Way Rental Information
Free of charge between Avis locations within Italy
International One Way Rental Information
Fees and restrictions apply - quoted during reservation
Permitted Cross Border Travel
Travel is allowed to all European countries other than those specified below
Forbidden Cross Border Travel
Albania | CIS | Hungary | Poland | Bulgaria | Belarus | Estonia | Finland | Lithuania | Russia | Serbia | Herzegovina | Romania | Bosnia | Greece | Latvia | Czech and Slovak Republics | Ukraine | Moldova | Africa | Malta | Cyprus | all islands except Sicily and Sardinia | Middle East
Special Conditions
Only groups A/B/C/D/E/F/I/M/K are allowed in Croatia and Slovenia
Additional fee applies for travel into Slovenia as listed below
Cross Border Additional Fees
35.00 per rental

T&Cs

Roadside Assistance Available
Yes Yes
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Unacceptable waiting

On 14-May-2015 in Rome Fiumicino Airport. Arrived at the Avis desk at about 1.30 PM. Queue was at nr 134. I picked up my number and was 154. Than realized each client tool 15-20 minutes to make the paperwork. Only two operators from Avis, sometimes three. I was expecting to wait two hours. At the end i got the car around 4 PM. The manager Carlo showed up saying that was "a difficult day from the morning as somebody didn't come to work". to somebody else I heard that he said the "printer were not working" (bu they were working). We as client have zero interest to know their routine organizational challenges. is their job to make the company working. Avis could have routed clients on other provider but they didn't. There were a lot of travellers expecting to spend 2-3 days in rome and they wasted half day in the airport in an extremly frustating situation. Manager need to look at the all italian management as this is not acceptable.

Service

Comments
Bad, bad, bad, bad. Bad attidute and absoultely bad management.
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Unverified Renter Reviews

2 reviews

Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
0.8
Staff / Quality of Service 
 
0.8
Vehicle Condition - Outside 
 
1.3
Vehicle Condition - Inside 
 
1.3
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst service I've encountered

I turned up at the counter expecting to pick up my reserved car quickly. I had already spent two hours waiting to get through passport control - not that this was a problem for Avis. There was no one waiting at other counters. Only at Avis. I was No 130 and they were serving No 118. There were two sometimes three people serving and they were not in any rush. They were constantly leaving their desks and going over to comment on the rentals the others were doing. After waiting one and a half hours, when it was my turn I was told they didn't have an automatic car even though I had reserved one and it had been confirmed. They asked me to step aside as they had other customers to serve and they had been waiting. The lack of concern and consideration shown to me as a single female traveler was appalling. The young female serving me was all smiles when serving a male customer but was very different when I got to the counter. They were not prepared to help me in any way other than to suggest I contact the website I had booked the car through.

Was this review helpful to you? 
Overall rating 
 
1.3
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
0.5
Staff / Quality of Service 
 
0.5
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5

Miss

Do not rent a car from
Avis. Worst experience ever. Terrible customer service, spent 1 1/2 hours in line waiting for my car. I forgot my aviators in the car and called one hour later. They were already stolen. It took only one hour for me to realize they were gone and they had already been stolen. Terrible people terrible thieves terrible service. I hate Avis.

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