Thrifty Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel
Verified Renter reviews ®
Worst experience ever!
This review pertains to rentalcars.com operated by Travel Jigsaw in London. We rented a car on line from them when we were in Israel. They said we could pick up the car at Thrifty Rental Car in Beer Sheva. (they didn't mention that the only sign we would see was for Albar car rental). Paid double the taxi fare to find it b/c no sign anywhere stating Thrifty. Given a car that smelled of gas and dog inside the car. Told we could return it at any Albar office in the country by 2pm Friday--Not true--all branches are closed on Friday except for at the airport. What followed was a week long effort to reach rentalcars.com in order to extend our contract at the original rate of $30 a day. Live chat down all week, emails were not returned. When we returned the car at Ben Gurion we were charged 216.00 more than what we expected b/c they stated that the $30.00 a day rate could not be honored. We paid $300 for a ten day rental and over $400 for the additional seven days--go figure! Complained once back in states to rentalcars.com--received totally rude replies. Will never, ever, ever rent from them again. Caveat Emptor!!
Thrifty Israel - finding new ways to scam you - be careful
Thrifty TLV is the worst
I received the "bait and switch" treatment with Thrifty. I verified with my credit card company that the 8 seater that I intended to rent would allow for a waiver of the CDW (over $125 for a 3 day rental). I also was made aware that a 9 seater would NOT be covered. When Thrifty couldn't rent me the car I reserved they decided that they would instead "upgrade" me to the 9 seater. I refused this vehicle knowing full well that I would be saddled with the CDW. They gave me a bunch of BS about how it wouldn't cost any more and it would all come out the same. Additionally they added the super CDW which was an optional coverage that I didn't even approve. 2 hours of trying to resolve this left me with no choice. I either took the car or cancelled my vacation plans. I just knew that I was going to be scammed. And I was.
Over $155 dollars later they "couldn't do anything" for me. Their customer service rep, Yana Boubenchikov was rude when I rented the car, when I called with questions and when I filed my complaint. She even told me in her email"Anyways, The car that you needed to have comes with 9 seats,
It becomes an 8 seats car when you put off one seat".
Ridiculous. The whole issue is that the CDW waiver does not allow a 9 seater. Period. Taking out a seat, even if we were dumb enough to do it was not possible. They are benches!!
As for Yana--it's already stated in the above rant.