Sixt Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel
Verified Renter reviews ®
Shlomo Sixt NO! Never Again!
This review is not just for one location. It is about the Shlomo Sixt company all together.
I visit Israel quite often with my family. We rent a car every time. This year, 2017 we used Shlomo Sixt, because they were the cheapest. And the cheapest they were. The car we were given was very dirty. We asked for a replacement, they didn't have any except once are smaller in size. We had to take the dirty and all badly scratched up one. They did not accept our credit card warranty coverage and forced us to purchase the Israeli mandatory insurance. While using the car, we noticed that it was very poorly maintained. The battery died at one point and we got stranded in the desert heat for an hour. When we called the Sixt for help, they said the help will be in between 1 and 3 hours. In about an hour we got a jump-start from a driving by person. Right after that we got a call back from the Sixt to arrange the service we no longer needed. We returned the car at a very same day. During our possession of the car, somebody hit it to the rear bumper while it was parked over night, and made a dent on the corner of the plastic. I could have it fixed for between $50 and $200.00 depending on the quality of the repair. I figured I would rather pay it to the rental place then wasting my vacation time on it. Shlomo Sixt charged me full deductible of $438.00. I'm sure they are going to fix it for $50.00 and give this P.O.S. to another "looser" like me. Other rental companies wouldn't even say anything about damage like this. Stay away from Shlomo Sixt. May be other companies charge a little more money, but at the end you will save rather then loose with Shlomo.
horrible car rental, totally negligent
First they denied I have a reservation and we're trying to charge me three times more than in my reservation I made.
Finally, When I protested, they rented me a car that was not checked out by them and when I was out of the airport, I realized that the drivers window was open. I could not close it because the handle was removed and there was a button installed instead.
I had no choice but to drive more than 50 km to my Jerusalem hotel with an open window . My wife and I got sick with bronchitis. When the hotel front desk called them and informed them of the window problem, four hours later they sent a replacement car, but refused to accept responsibility for our inconveniences and getting sick. They refused to give me credit or reimburse me for my inconveniences and medical expenses.
They have a total disregard for safety of customers.
By the way, the second car would not start, so I had to wait another four hours for a third car. My whole vacation was ruined.
It is a shame that sixt shlomo is using the name sixt.
They don't deserve it.
When I rented a car from sixt in Malaga Spain, I was very happy.
Stay away from sixt shlomo in Israel. They are negligent , careless and fraudsters.
Bad experience with Shlomo Sixt
Sadly, I must add my experience to the one listed above. When I returned my car a broken light was "discovered" of which I was unaware. I was agressively told to sign a blank document, which I refused, and when I refuted the Sixt representative's shouted claim that "you broke it" by calmly explaining that it may have happened during my hire, but I did not break it, I was told to "stop being a child" (I am a fifty-year old grandfather and do not expect to be called a child). Further abuse hurled at me left me close to tears.
To give some credit, when I emailed the customer service address there was a speedy initial response, but the follow-up was nothing more than a refund of $28 for the "inconvenience", accompanied by an bill of 750 shekels for a minor repair (with the comment that "it's not a lot of money").
When I posted this experience on another forum, a Customer service manager immediately posted, asking for my details so he could be in touch and sort this out. He sent me a number of emails saying that he wanted to be in touch - but actually never was. Instead he complained about me, with assorted untruths about his response, on the forum.
I certainly will not be using or recommending Sixt again.
My Response to the Owner's Reply
So Boaz, I'm not very impressed by your offer to help me now. Nor, apparently, are the others who have complained here about Shlomo Sixt. I think the overwhelming number of negative reviews, accusing Sixt of bad service or ever theft, speak for themselves.
Do Not Rent from Shlomo/Sixt
Do not rent from Shlomo/Sixt in Israel. I rented a car for more than two weeks. When I returned the car at the airport, the car was in good condition and the gas was full. However, I was told the car would have to undergo a "special wash" because of bird droppings on the rear of the car. In any other country I have rented a car--Australia, England, Ireland, Kenya--bird droppings are considered part of normal use. However, the manager at the Shlomo/Sixt branch at the Ben-Gurion airport, Mr. Eli Elias, insisted on charging me a "special wash" cost in the amount of 100 sheqels. I objected and refused to sign off on this charge. Mr. Elias then refused to allow me, my wife, and our young daughter to board the Shlomo/Sixt shuttle to the airport to catch our flight. Because we had no choice, we signed. I complained in writing to Shlomo/Sixt customer service and received a response containing profanity, assuring me that they could have charged me 250 sheqels but did me a favor by not doing so, and additionally had determined--after the car was already returned--that the gas was not full and would be adding on yet another charge. (I was told by their representative agent (Ronnie Frinkelberg) upon returning the car that the gas was full.) The Ben-Gurion airport branch of Shlomo/Sixt and its customer service are *NOT* to be trusted. I have instituted a complaint with the Israeli consumer protection authorities and will update this post.
Unverified Renter Reviews
Zero customer service. Empty promises. Beware
EVEN IF YOU HAVE TO PAY HIGHER ELSE WHERE DO IT THEY HAVE ZERO CUSTOMER SERVICE
Just the opposite of their motto
Very poor service. I reserved a child's car seat and a gps they had neither. When I asked why, the response was first come first serve.
The security code I was given was wrong so I called them. (The security code is a code to start the car). It took getting hung up on 7 times before getting through. They gave me a second code, it too did not work. Finally after most of the day was over I walked to the rental office. They said they could not help me unless I brought the car to them. So I put the key on the counter and said I was done. At that point they said ok we will find you someone to get the car started. A manager comes to take me to the car. On the way to the car he tells me, "you know it's not the car that is the problem. It is the person trying to drive it that is the problem". We get to the car he puts a completely different code in. Btw they charged me almost twice what they quoted online.