0.0 Verified Renter Rating®
 
2.5 (8) Unverified Renter Rating

Unverified Renter Reviews

1 reviews with 2 stars

8 reviews

 
(1)
4 stars
 
(0)
 
(4)
 
(1)
 
(2)
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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1 results - showing 1 - 1  
 
Ordering 
 
Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Horrible experience

I made an online reservation. Included car fees as well as insurance. Chose the only insurance possible. When I went to pick up the car, the customer service rep said I needed insurance. Then proceeded to tell me how the $500 deductible applies....to every "side" of the car --- to each "damage" area. To avoid this, you can pay $19 more per day! I asked why it wasn't on the online booking...no answer. I didn't take the car b/c I felt it was dishonest and was nervous dealing with them. (usually deal with Hertz or Enterprise no such problems) I went home to ck my reservation and the $500 waiver coverage had been included in my rental already! Was very upset. Contacted both Israeli and American customer service online and 2.5 days later still have not heard back. Would never ever use them again. Stay with Hertz and others that are known and reputable. You get what you pay for! (had to put in ratings even though inappropriate above...sorry!)

Service

Comments
Rude, unhelpful and unknowledgeable
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