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8 reviews

 
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4 stars
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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8 results - showing 1 - 5  
1 2  
Ordering 
 
Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

No Problems With Car But Very Long Wait Time

While I had no problems with the car itself, there was a 2 hour wait because there was only 1 clerk on duty and because they ran out of cars , despite my reservation, and had to wait for more to arrive from Tel Aviv. This could have been prevented by proper staffing and planning given that this was during a popular holiday season yet they claimed they could not have anticipated additional demand. When I returned the car the next day, I found another customer complaining about a similar experience that day. I do give them credit for not raising prices during the holiday as some other car agencies did.

Owner's reply
Boaz Yacobi - Manager of Tourism at Shlomo Sixt Boaz Yacobi - Manager of Tourism at Shlomo Sixt

Thank your for taking time to write us back and for your kind words about our price policy, I apologize about your long wait time, you are more than welcome to reach out to me with specific details at [email protected] or on Twitter @sixtisrael and I would love to offer you one of our awesome offers, our November deals are rocking at http://en.shlomo.co.il/november/. Thank you very much!

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst Car Rental Experience

If you are interested learning Hebrew while visiting Israel, ask a local the definition of “balagan” and then come Sixt’s office on Yirmiyahu Street on Friday morning to view it on full display. The spectacle climaxes at 12:00 when the office inconveniently closes for the weekend just as it is getting so full of angry customers that they can barely fit into Sixt’s tiny office. Not to worry, however. They don’t actually throw their customers out into the street (even Sixt has its limits). They merely herd everyone to another office located in the car park, which happens to be even smaller and more cramped than their street office. If you are lucky, you will get to stand indoors to continue your wait instead of boiling in Jerusalem’s heat outside in the car park with the less fortunate customers that were not able to cram inside. I arrived at the Sixt office on Friday at 9:45 in the morning. At 13:00, I was still waiting for my car along with 2 other customers that had arrived at the same time as me 3 hours earlier. (Another customer that had arrived at the same time as us gave up around the climax of the balagan at 12:00 and left without a car.) When the one Sixt employee left in the office was finally ready to give me my car, I noticed that I was charged 3.5 times more than I was supposed to according to my reservation. When I expressed disagreement with the charge, the Sixt employee lectured me for failing to read the fine print in their contract! For those of you keen on learning Hebrew, you can add another vocabulary word to your list: chutzpah.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

The worst

DO NOT RENT FROM Shlomo Sixt Car Rental in Israel. They are the WORST!!!! This was by far one of the worst rental car experiences I have ever had. There staff and operations at this location was absurd and ridicules. Very unpleasant and deceiving people. I did not want any kind of insurance and was still billed $17 a day. The gps I rented did not work properly. The car was not the car I chose on price line and was filthy. The pick up and drop off experience took a least 30min each time and was very unpleasant. I will never rent from this company again. Branch: Jerusalem - King David St.

Was this review helpful to you? 
Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Thank you Shlomo Sixt!!!

I have been to many rental car companies in Israel throughout the years, as an avid traveller, it's part of the deal! Never used Shlomo Sixt and my Jerusalem (Yerushalmi u say?) friend suggested I will. He was right, they were plain awesome and their rate was dirt cheap compare to others I checked. Staff was helpful, car felt new, and price like I said was great. Good job Shlomo Sixt, i will be back!

Owner's reply
Boaz Yacobi - Manager of Tourism at Shlomo Sixt Boaz Yacobi - Manager of Tourism at Shlomo Sixt

Pleasure to hear, thank you seth! We are always striving to provide you an excellent, convenient experience and I am grateful for you to take time to write us about your experience and help others make a an awesome Shlomo Sixt choice, for future reservations and deals please follow me at @sixtisrael on Twitter or write me on [email protected], i would love to make your trip even better!

Was this review helpful to you? 
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
3.5

Worst Rental Place

WORST rental place in Jerusalem, and I have rented many many times. Service was horrible, attitude despicable. after all hidden costs were added up this place was more expensive than any other rental company, the service upon return was so bad. there was a line up of upset customers. never going back here or recommending to anyone.

Service

Mentionable Staff
Terrible
Owner's reply
Boaz Yacobi - Manager of Tourism at Shlomo Sixt Boaz Yacobi - Manager of Tourism at Shlomo Sixt

if you can address your complaint with details to [email protected], I can find the specific case number and take care of it. Thank you so much and I apologize for your inconvenience. Boaz.

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