Unverified Renter Reviews
No Problems With Car But Very Long Wait Time
While I had no problems with the car itself, there was a 2 hour wait because there was only 1 clerk on duty and because they ran out of cars , despite my reservation, and had to wait for more to arrive from Tel Aviv. This could have been prevented by proper staffing and planning given that this was during a popular holiday season yet they claimed they could not have anticipated additional demand. When I returned the car the next day, I found another customer complaining about a similar experience that day. I do give them credit for not raising prices during the holiday as some other car agencies did.
Worst Car Rental Experience
If you are interested learning Hebrew while visiting Israel, ask a local the definition of “balagan” and then come Sixt’s office on Yirmiyahu Street on Friday morning to view it on full display. The spectacle climaxes at 12:00 when the office inconveniently closes for the weekend just as it is getting so full of angry customers that they can barely fit into Sixt’s tiny office. Not to worry, however. They don’t actually throw their customers out into the street (even Sixt has its limits). They merely herd everyone to another office located in the car park, which happens to be even smaller and more cramped than their street office. If you are lucky, you will get to stand indoors to continue your wait instead of boiling in Jerusalem’s heat outside in the car park with the less fortunate customers that were not able to cram inside. I arrived at the Sixt office on Friday at 9:45 in the morning. At 13:00, I was still waiting for my car along with 2 other customers that had arrived at the same time as me 3 hours earlier. (Another customer that had arrived at the same time as us gave up around the climax of the balagan at 12:00 and left without a car.) When the one Sixt employee left in the office was finally ready to give me my car, I noticed that I was charged 3.5 times more than I was supposed to according to my reservation. When I expressed disagreement with the charge, the Sixt employee lectured me for failing to read the fine print in their contract! For those of you keen on learning Hebrew, you can add another vocabulary word to your list: chutzpah.
Thank you Shlomo Sixt!!!
I have been to many rental car companies in Israel throughout the years, as an avid traveller, it's part of the deal! Never used Shlomo Sixt and my Jerusalem (Yerushalmi u say?) friend suggested I will. He was right, they were plain awesome and their rate was dirt cheap compare to others I checked. Staff was helpful, car felt new, and price like I said was great. Good job Shlomo Sixt, i will be back!
Worst Rental Place
WORST rental place in Jerusalem, and I have rented many many times. Service was horrible, attitude despicable. after all hidden costs were added up this place was more expensive than any other rental company, the service upon return was so bad. there was a line up of upset customers. never going back here or recommending to anyone.