Sixt Car Rental - Jerusalem - Israel

CitySixt Car Rental - Jerusalem - Israel

 
0.0 Verified Renter Rating®
 
2.5 (8) Unverified Renter Rating

Details

Address
8 King David Street
Jerusalem - Israel
Postcode
94101
Country
Israel
Phone
+972-8-919153
Latitude
31.77383
Longitude
35.22523

Hours

Monday
08:00 - 17:00
Tuesday
08:00 - 17:00
Wednesday
08:00 - 17:00
Thursday
08:00 - 17:00
Friday
08:00 - 12:00
Saturday
CLOSED
Sunday
08:00 - 17:00
Public Holidays
CLOSED

Currency/Tax/Deposit

Currency
ILS - Israeli New Shekel

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

8 reviews

 
(1)
4 stars
 
(0)
 
(4)
 
(1)
 
(2)
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Ra
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.5

Avoid booking a rental car at Shlomo Sixt

Sadly, the feedback regarding Shlomo Sixt is almost uniformly negative and the volume of complaints against Shlomo Sixt indicates the poor quality and costumer satisfaction.

The willingness of employees to solve problems does not exist. Suggestions of the customer are not considered. Suggestions of employees are not made, as they do not seem to have the authority to make decisions on their own and/or are not sufficiently qualified to do so. This leads to endless discussions between customer and employees that leads to nothing, as the employee is suddenly "tired" of talking to the customer and/or becomes extremely rude.

I have had this experience in the Jerusalem office unfortunately and it took me about 5 hours (on two consecutive days)...

So avoid booking a rental car at Shlomo Sixt.

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

The worst

DO NOT RENT FROM Shlomo Sixt Car Rental in Israel. They are the WORST!!!! This was by far one of the worst rental car experiences I have ever had. There staff and operations at this location was absurd and ridicules. Very unpleasant and deceiving people. I did not want any kind of insurance and was still billed $17 a day. The gps I rented did not work properly. The car was not the car I chose on price line and was filthy. The pick up and drop off experience took a least 30min each time and was very unpleasant. I will never rent from this company again. Branch: Jerusalem - King David St.

Was this review helpful to you? 
Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Horrible experience

I made an online reservation. Included car fees as well as insurance. Chose the only insurance possible. When I went to pick up the car, the customer service rep said I needed insurance. Then proceeded to tell me how the $500 deductible applies....to every "side" of the car --- to each "damage" area. To avoid this, you can pay $19 more per day! I asked why it wasn't on the online booking...no answer. I didn't take the car b/c I felt it was dishonest and was nervous dealing with them. (usually deal with Hertz or Enterprise no such problems) I went home to ck my reservation and the $500 waiver coverage had been included in my rental already! Was very upset. Contacted both Israeli and American customer service online and 2.5 days later still have not heard back. Would never ever use them again. Stay with Hertz and others that are known and reputable. You get what you pay for! (had to put in ratings even though inappropriate above...sorry!)

Service

Comments
Rude, unhelpful and unknowledgeable
Was this review helpful to you? 
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
2.5

Terrible Customer Service and A Potential Scam

I recently rented a car with this company and I was very disappointed by the service I received when I returned the car.  The attendant charged me for a deflated tire and said there was a nail in the tire - he was very rude about it as well.  The "attention" light had come on the car about 5 minutes after I started driving the car and I assumed it was okay since they had told me they had checked the car out before I started driving.  This means that this nail was most likely already in the tire when I first received the car and the tire had just been inflated right before I picked it up so that the "attention" light wouldn't show up when they evaluated the car.  I believe that this a scam that the company is running to charge people extra fees for the supposed damaged tires.  If you want to charge customer's extra for deflated tires due to nails, you need to inspect each tire fully with the customer present to ensure the nail is not already in the tire.

Service

Mentionable Staff
Terrible
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst Car Rental Experience

If you are interested learning Hebrew while visiting Israel, ask a local the definition of “balagan” and then come Sixt’s office on Yirmiyahu Street on Friday morning to view it on full display. The spectacle climaxes at 12:00 when the office inconveniently closes for the weekend just as it is getting so full of angry customers that they can barely fit into Sixt’s tiny office. Not to worry, however. They don’t actually throw their customers out into the street (even Sixt has its limits). They merely herd everyone to another office located in the car park, which happens to be even smaller and more cramped than their street office. If you are lucky, you will get to stand indoors to continue your wait instead of boiling in Jerusalem’s heat outside in the car park with the less fortunate customers that were not able to cram inside. I arrived at the Sixt office on Friday at 9:45 in the morning. At 13:00, I was still waiting for my car along with 2 other customers that had arrived at the same time as me 3 hours earlier. (Another customer that had arrived at the same time as us gave up around the climax of the balagan at 12:00 and left without a car.) When the one Sixt employee left in the office was finally ready to give me my car, I noticed that I was charged 3.5 times more than I was supposed to according to my reservation. When I expressed disagreement with the charge, the Sixt employee lectured me for failing to read the fine print in their contract! For those of you keen on learning Hebrew, you can add another vocabulary word to your list: chutzpah.

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