Hertz Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel

AirportHertz Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel

 
4.2 (1) Verified Renter Rating®
 
2.2 (2) Unverified Renter Rating

Details

Address
Habanim Street
Tel Aviv - Israel
Country
Israel
Phone
39754505
Latitude
32.001598
Longitude
34.8050155
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
ILS - Israeli New Shekel

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
21.00
Super CDW Price per Day
10.00
Theft Protection Price per Day
6.00

Equipment

Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
5.00
Child Seat Price per Week
35.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
5.00
Booster Seat Price per Week
35.00
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
4.2
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
3.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
4.2
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
3.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Patience and time management key

If you rent from Hertz in Tel Aviv’s Airport, please keep the following three things in mind:

1. When you check out the car and exit, you will go through a gate where you need to get a paper ticket of some sort. I think it was a parking entrance ticket. You then follow the signs to “exit,” and you will come to what appears to be a parking exit. The machine next to the gate may or may not take your ticket. Everything is in Hebrew so if you do not understand the language, you will be forced to press “help” and try to explain the situation to the voice from the machine. In my case, I explained I had just checked out a rental vehicle, and asked what I needed to do. There was no response. The gate just opened and I proceeded, not knowing if there was something else I needed to do. The Hertz clerk said nothing about this.

2. When you return the car and need to fill up with gas, get gas as early as you think you can without knocking a bar off the gas gauge. Gas stations are difficult to find and out-of-the way along the highway from Tel Aviv to Ben Gurion Airport Terminal 3 (where Hertz return is located regardless of which terminal you are departing from). There is a street that runs parallel to the airport highway (about a kilometer south) with several stations. Maybe I missed an obvious gas station somewhere on the way to the airport; but I got out of the highway, got gas at a station on the road parallel to the highway, returned to the highway, and saw no more gas stations. Nobody at Hertz explained the procedure for getting gas in Israel. I had no idea what to do and the nice lady at the counter (I was lucky there was an attendant on duty as it was a holiday) helped me with the credit card machine at the pump. Again, everything (to include the digital messages on the small screen at the pump) is in Hebrew so if you do not understand the language or don’t understand this procedure, your only option will be to go to a station with an attendant and hope he/she helps you. First, you have to enter the license plate number of the car. Then, you have to enter your drivers license number. Since I do not have an Israeli Driver’s License, I did not know what to do. With the attendant there I inputted my driver’s license number and it did not take it. She was nice enough to enter her personal driver’s license number and it worked. I proceeded to get gas and the credit card was charged accordingly.

3. When I got the vehicle, the Hertz agent explained that I need to ignore all signs to “rental car return” when it was time to return, and instead follow the signs to “Hertz Rent-a-car return.” That explanation helped, as the signs to Hertz are all over the airport roads and clear to understand. Bottom line: Hertz is in Terminal 3 and only Terminal 3. This terminal is the large international terminal, and is where all international arrivals come in, but where only some airlines go out. Most of the low-cost airlines (i.e. Ryanair, Easyjet) operate out of Terminal 1. Anyway, follow the signs to Hertz and ignore all the other signs. It will be tempting to take a different exit because there are many other signs that point to “Rental car return.” Ignore these. Follow the signs to Hertz. Even at the entrance to the Parking garage where the Hertz return is located, there is a “do not enter” sign (red circle with white dash) and some words in Hebrew. Ignore this sign. Follow the “Hertz” sign. Anyway, between the time I arrived to turn in the car and the time we arrived in Terminal 1 Departures, it took a full 45 minutes. It is important to consider this timing, since you already need at least two-three hours for the Tel Aviv airport departure “experience.” After you turn in the car, you have to walk to Terminal 3 Arrivals, wait for a shuttle bus that may or may not depart frequently (I had to wait 15 minutes), and then go to Terminal 1. The drive is frustratingly slow, with many speedbumps, curves, red lights, and at least two full stops in airport parking lots where people and all their bags have to get on and off. If you are running late for a flight, this is not the situation you want to be in.

In all, the rental is good; just make sure you arrive with plenty of time and patience.

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Unverified Renter Reviews

2 reviews

Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
1.8
Location Convenience 
 
3.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Horrible rental experience with Herz at Ben Gurion

Horrible rental experience. Needed to go to Eilat for 1 day and reserved unlimited mileage. Was told at the counter that they don't do unlimited mileage for 1-2 days, but they can give me 350 km a day for 2 days. It sounded fine at the time. When the contract was closed, I ended up with 250 km only. So they lied to me and charged me an extra $190 for extra kilometers. Never responded to my emails or phone calls.

Was this review helpful to you? 
Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

Bad experience and extra charge of 350 Euro!

We had a very bad experience. The main issues are: - we had to wait for about an hour at the rental office. - we had to change the car three times because lights about engine failures and broken tyres lighted up and the staff instructed us to stop driving. - the very bad service of the staff of the office in Tel Aviv after those problems. - we paid a Non Collian Damage Waiver of 350 Euro And at home we found out that this was already included in the rate. Unfortunately we did not notice the text on our voucher to Hertz (Please note that additional insurance coverage is not needed since a super CDW as well as coverage of damages to glass/roof/tires/undercarriageare provided by Sunny cars.) So despite this text they charged us another 350 euro's. 

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