Hertz Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel

AirportHertz Car Rental - Tel Aviv Ben Gurion International Airport - TLV - Israel

 
0.0 Verified Renter Rating®
 
2.2 (2) Unverified Renter Rating

Details

Address
Habanim Street
Tel Aviv - Israel
Country
Israel
Phone
39754505
Latitude
32.001598
Longitude
34.8050155
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
ILS - Israeli New Shekel

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
21.00
Super CDW Price per Day
10.00
Theft Protection Price per Day
6.00

Equipment

Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
5.00
Child Seat Price per Week
35.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
5.00
Booster Seat Price per Week
35.00
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
1.8
Location Convenience 
 
3.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Horrible rental experience with Herz at Ben Gurion

Horrible rental experience. Needed to go to Eilat for 1 day and reserved unlimited mileage. Was told at the counter that they don't do unlimited mileage for 1-2 days, but they can give me 350 km a day for 2 days. It sounded fine at the time. When the contract was closed, I ended up with 250 km only. So they lied to me and charged me an extra $190 for extra kilometers. Never responded to my emails or phone calls.

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Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

Bad experience and extra charge of 350 Euro!

We had a very bad experience. The main issues are: - we had to wait for about an hour at the rental office. - we had to change the car three times because lights about engine failures and broken tyres lighted up and the staff instructed us to stop driving. - the very bad service of the staff of the office in Tel Aviv after those problems. - we paid a Non Collian Damage Waiver of 350 Euro And at home we found out that this was already included in the rate. Unfortunately we did not notice the text on our voucher to Hertz (Please note that additional insurance coverage is not needed since a super CDW as well as coverage of damages to glass/roof/tires/undercarriageare provided by Sunny cars.) So despite this text they charged us another 350 euro's. 

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