Review Detail

Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

Zero customer service. Empty promises. Beware

I BOOKED MY RESERVATION THROUGH THE NEW YORK OFFICE. I DEAL WITH THIS COMPANY EVERY YEAR AND THIS YEAR THEY COMPLETELY LOST THEIR CUSTOMER SERVICE AND LIED TO ME ON SEVERAL OCCASIONS. THEY OVER CHARGED ME FOR A SMALL VEHICLE AND WHEN I WANTED TO UPGRADE TO A VEHICLE THEY PROMISED ME, THEY DECIDED TO CHARGE ME $85 A DAY FOR A MAZDA 5, WHEN EVERY YEAR PRIOR I PAID $49 THEY WERE RUDE, CARELESS AND PRACTICALLY TOLD ME TO GO TO HELL AND FIND ANOTHER COMPANY. THEY LITERALLY TOOK MY CAR AWAY AND TOLD ME THEY WILL NOT RENT ME ANOTHER CAR AFTER I THREATENED THEM WITH A DISPUTE ON THE CHARGES. BOTTOM LINE FIND ANOTHER COMPANY WHO KNOWS HOW TO APPRECIATE THEIR CUSTOMERS. 

Service

Mentionable Staff
CUSTOMER CARE TEAM
Comments
SHLOMO SIXT IS A RIP OFF. THEY ALWAYS HAVE AN ANSWER FOR EVERY COMPLAINT YOU HAVE AND THEY REFUSE TO HELP YOU AND MAKE YOU HAPPY AND SATISFIED
EVEN IF YOU HAVE TO PAY HIGHER ELSE WHERE DO IT THEY HAVE ZERO CUSTOMER SERVICE
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