Thrifty TLV is the worst
I received the "bait and switch" treatment with Thrifty. I verified with my credit card company that the 8 seater that I intended to rent would allow for a waiver of the CDW (over $125 for a 3 day rental). I also was made aware that a 9 seater would NOT be covered. When Thrifty couldn't rent me the car I reserved they decided that they would instead "upgrade" me to the 9 seater. I refused this vehicle knowing full well that I would be saddled with the CDW. They gave me a bunch of BS about how it wouldn't cost any more and it would all come out the same. Additionally they added the super CDW which was an optional coverage that I didn't even approve. 2 hours of trying to resolve this left me with no choice. I either took the car or cancelled my vacation plans. I just knew that I was going to be scammed. And I was.
Over $155 dollars later they "couldn't do anything" for me. Their customer service rep, Yana Boubenchikov was rude when I rented the car, when I called with questions and when I filed my complaint. She even told me in her email"Anyways, The car that you needed to have comes with 9 seats,
It becomes an 8 seats car when you put off one seat".
Ridiculous. The whole issue is that the CDW waiver does not allow a 9 seater. Period. Taking out a seat, even if we were dumb enough to do it was not possible. They are benches!!
As for Yana--it's already stated in the above rant.