Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst Car Rental Experience

If you are interested learning Hebrew while visiting Israel, ask a local the definition of “balagan” and then come Sixt’s office on Yirmiyahu Street on Friday morning to view it on full display. The spectacle climaxes at 12:00 when the office inconveniently closes for the weekend just as it is getting so full of angry customers that they can barely fit into Sixt’s tiny office. Not to worry, however. They don’t actually throw their customers out into the street (even Sixt has its limits). They merely herd everyone to another office located in the car park, which happens to be even smaller and more cramped than their street office. If you are lucky, you will get to stand indoors to continue your wait instead of boiling in Jerusalem’s heat outside in the car park with the less fortunate customers that were not able to cram inside. I arrived at the Sixt office on Friday at 9:45 in the morning. At 13:00, I was still waiting for my car along with 2 other customers that had arrived at the same time as me 3 hours earlier. (Another customer that had arrived at the same time as us gave up around the climax of the balagan at 12:00 and left without a car.) When the one Sixt employee left in the office was finally ready to give me my car, I noticed that I was charged 3.5 times more than I was supposed to according to my reservation. When I expressed disagreement with the charge, the Sixt employee lectured me for failing to read the fine print in their contract! For those of you keen on learning Hebrew, you can add another vocabulary word to your list: chutzpah.

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