I could say so much including that 1) the Avis staff at Ben Gurion Airport tried to palm me off with the smallest car although I'd paid for medium 2) how dirty the car we got was and how we were lied to about the fuel guage that was only showing 3/4 full because they said it was faulty but of course it wasn't and I was obliged to return it full. My main complaint is they insisted I take out their own insurance cover although I had my own seperate comprehensive worldwide hire car cover. They lied to me that my cover was not valid in Israel. When I got home it was confirmed by the hire car company that my policy was valid anywhere in the world including Israel. I knew this as I'd used it before in Israel with Budget without any problem.I contacted Avis on my return to complain but all they had to say it was a franchise - so I guess their franchisees are allowed to adopt their own rules.