Review Detail

Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.5

Worst experience ever!

This review pertains to rentalcars.com operated by Travel Jigsaw in London. We rented a car on line from them when we were in Israel. They said we could pick up the car at Thrifty Rental Car in Beer Sheva. (they didn't mention that the only sign we would see was for Albar car rental). Paid double the taxi fare to find it b/c no sign anywhere stating Thrifty. Given a car that smelled of gas and dog inside the car. Told we could return it at any Albar office in the country by 2pm Friday--Not true--all branches are closed on Friday except for at the airport. What followed was a week long effort to reach rentalcars.com in order to extend our contract at the original rate of $30 a day. Live chat down all week, emails were not returned. When we returned the car at Ben Gurion we were charged 216.00 more than what we expected b/c they stated that the $30.00 a day rate could not be honored. We paid $300 for a ten day rental and over $400 for the additional seven days--go figure! Complained once back in states to rentalcars.com--received totally rude replies. Will never, ever, ever rent from them again. Caveat Emptor!!

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