Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

horrible car rental, totally negligent

I had bad luck renting a car from sixt shlomo in tel aviv airport, Israel.

First they denied I have a reservation and we're trying to charge me three times more than in my reservation I made.

Finally, When I protested, they rented me a car that was not checked out by them and when I was out of the airport, I realized that the drivers window was open. I could not close it because the handle was removed and there was a button installed instead.

I had no choice but to drive more than 50 km to my Jerusalem hotel with an open window . My wife and I got sick with bronchitis. When the hotel front desk called them and informed them of the window problem, four hours later they sent a replacement car, but refused to accept responsibility for our inconveniences and getting sick. They refused to give me credit or reimburse me for my inconveniences and medical expenses.

They have a total disregard for safety of customers.

By the way, the second car would not start, so I had to wait another four hours for a third car. My whole vacation was ruined.

It is a shame that sixt shlomo is using the name sixt.

They don't deserve it.

When I rented a car from sixt in Malaga Spain, I was very happy.

Stay away from sixt shlomo in Israel. They are negligent , careless and fraudsters.

Service

Mentionable Staff
Eli Elias, manager, rude, nasty, person, totally disregarding customer's concerns and complaints.
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