Hertz Car Rental - Kerry County Airport - KIR - Ireland
Unverified Renter Reviews
First time not happy
Having hired cars from Hertz for over 15 years this is the first time I have not been happy with the after hire service. I was unable to refill the car due to what I thought was an airlock so let the staff do so and paid them by allowing them to take the amount from my credit card . Don't do it!
I am in a dispute with them for overcharging and as yet have received no logical explanation by Kerry Airport Staff or their Head Office. BEWARE
Excellent Customer Service
I would like to praise the 2 members of staff that were on duty(04/05/15) when I picked up my rental car, which I had to return, as I did not get on with it as it was bigger than I had reserved but I gave it a try, but returned after a very short period of time. I had no fault with the car itself very clean and very new. When I returned the car I was offered an alternative but I can't drive a manual and the other automatic was the same size. I was asked if they could do anything to help me and I said that I would catch a taxi which they offered to call, but they were unable to arrange a pickup so I was driven to the taxi rank at the airport and a taxi sorted.