Hertz Car Rental - Kerry County Airport - KIR - Ireland

AirportHertz Car Rental - Kerry County Airport - KIR - Ireland

 
0.0 Verified Renter Rating®
 
4.3 (2) Unverified Renter Rating

Details

Address
Kerry County Airport
Kerry - Ireland
Country
Ireland
Phone
066 9763270
Emergency Number
669763270
Latitude
52.1817672
Longitude
-9.5361423
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 20:30
Tuesday
08:00 - 20:30
Wednesday
08:00 - 20:30
Thursday
08:00 - 20:30
Friday
08:00 - 20:30
Saturday
08:00 - 20:30
Sunday
08:00 - 20:30

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
18.50
Super CDW Price per Day
16.00
Theft Protection Price per Day
7.50
PAI Price per Day
5.50
PAI Price per Week
38.50

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
14.00
GPS Price per Week
65.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
35.24
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
13.21
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Unverified Renter Reviews

2 reviews

Overall rating 
 
4.3
Miles/Kilometres on Pickup 
 
4.8
Location Convenience 
 
4.8
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
4.8
Vehicle Condition - Inside 
 
4.8
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

First time not happy

Having hired cars from Hertz for over 15 years this is the first time I have not been happy with the after hire service. I was unable to refill the car due to what I thought was an airlock so let the staff do so and paid them by allowing them to take the amount from my credit card . Don't do it!
I am in a dispute with them for overcharging and as yet have received no logical explanation by Kerry Airport Staff or their Head Office. BEWARE

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Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Excellent Customer Service

I would like to praise the 2 members of staff that were on duty(04/05/15) when I picked up my rental car, which I had to return, as I did not get on with it as it was bigger than I had reserved but I gave it a try, but returned after a very short period of time. I had no fault with the car itself very clean and very new. When I returned the car I was offered an alternative but I can't drive a manual and the other automatic was the same size. I was asked if they could do anything to help me and I said that I would catch a taxi which they offered to call, but they were unable to arrange a pickup so I was driven to the taxi rank at the airport and a taxi sorted.

Service

Mentionable Staff
both members of staff on duty (04/05/15)
Comments
Excellent Customer Service!!!!
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